Pet Care & Client Concierge (Full-Time)

Sidekicks Stay & Play is a vibrant and compassionate pet care company based in Amarillo, TX, dedicated to enhancing the lives of pets and their owners through exceptional service and care. Founded in 2021, this rapidly growing establishment has quickly become a trusted name in the pet care industry by focusing on providing a welcoming and nurturing environment for both pets and people. The company strongly believes that a happy and well-supported team is the key to delivering top-notch care, and they pride themselves on fostering a culture rooted in respect, continuous growth, and positive experiences for every client and their furry companions. Sidekicks Stay & Play offers an inclusive atmosphere where pets are not only cared for but celebrated, with a unique pet-friendly workplace policy that even allows employees to bring their own pets to work, creating an engaging and heartfelt experience for everyone involved.

The Pet Care & Client Concierge role at Sidekicks Stay & Play is a dynamic full-time position designed for individuals who are passionate about animals and enjoy working in a fast-paced, team-oriented environment. This role blends hands-on pet care duties with outstanding customer service responsibilities, ensuring that both pets and their owners receive exceptional attention and care throughout their visit. Employees in this position will be actively involved in monitoring playgroups, maintaining cleanliness, greeting clients warmly, checking pets in and out efficiently, and addressing client inquiries with professionalism and empathy. This multifaceted role also includes enrichment activities for pets, such as feeding, watering, administering medication when necessary, and creating daily report cards with photos to keep owners informed and reassured about their pets' experiences.

A typical day in this role is varied and fulfilling, involving both caring for pets’ physical and emotional needs and managing front desk operations. The staff member will be responsible for overseeing guest health, behavior, and comfort while also handling scheduling, call answering, and client interaction duties using the facility’s computer systems. Additional tasks include creating service estimates, collecting essential forms, and maintaining an organized and tidy environment both in the lobby and play areas. Employees might also assist with bathing or grooming preparations, further enhancing the quality of care provided. This position demands strong teamwork, positive attitude, effective communication, and meticulous attention to detail to ensure a seamless and enjoyable experience for every visitor to Sidekicks Stay & Play.

This role offers a competitive pay range of $10 to $14 per hour, depending on experience and availability, with an average workweek spanning 35 to 45 hours, including rotating weekends and holidays. Shifts vary and may include early morning to late evening hours, providing a flexible but structured schedule ideal for those who thrive in an active and engaging work setting. Crucially, this position also presents excellent opportunities for professional growth within the company’s broader network, including advancement in pet care, client relations, and leadership roles as well as potential pathways into animal care and veterinary medicine through the affiliation with Swann Animal Clinic. Overall, the Pet Care & Client Concierge position at Sidekicks Stay & Play is an excellent fit for compassionate, motivated individuals eager to build a meaningful career centered around animals and exceptional customer service.