Pet Care & Client Concierge (Full-Time)

Sidekicks Stay & Play, a pet care establishment located in Amarillo, Texas, was founded in 2021 with the mission to enhance the lives of pets through exceptional care and enrichment. This company prides itself on fostering a positive and respectful culture that supports both employees and clients. The philosophy at Sidekicks Stay & Play is clear: by taking great care of their team, they ensure that pets and their owners receive exemplary service. The company welcomes pets in the workplace, highlighting their genuine passion and commitment to animals. Being part of a growing family-owned business, the team members experience a fast-paced and collaborative environment where they can develop personally and professionally. Working here means joining a community that values growth, respect, and a positive experience for every visitor, whether human or animal.

The role of Pet Care & Client Concierge at Sidekicks Stay & Play is integral to the daily operation and success of the facility. This full-time position involves a dynamic mix of hands-on pet care and exceptional client service responsibilities. Team members rotate between caring directly for pets and managing front desk tasks, ensuring a seamless guest experience from start to finish. This role offers a unique opportunity to work closely with animals, providing them with necessary enrichment activities, administering medication, and monitoring their health and well-being. Concurrently, it requires delivering friendly and efficient customer service, including welcoming clients, answering their inquiries, scheduling services, and processing check-ins and check-outs.

A typical day involves maintaining a safe, clean, and inviting environment by cleaning suites and play areas and assisting with grooming preparations when needed. Team members create daily report cards with photos to keep pet owners informed about their pets' activities and adjust care based on individual needs. The position demands reliability, compassion, and a keen eye for detail. Employees must be comfortable using complex computer systems and multitask effectively in a busy atmosphere. The work schedule averages 35 to 45 hours per week with varied shifts that include early mornings, evenings, weekends, and holidays, supporting the facility's commitment to flexible, comprehensive care. Wages range from $10 to $14 per hour, depending on experience and availability, reflecting competitive compensation for the responsibilities and skill set required.

Joining Sidekicks Stay & Play offers more than just a job: it promises a pathway for career growth in pet care, client relations, and leadership within the growing family of Sidekicks and Swann Animal Clinic. Employees have access to opportunities to advance in animal care and veterinary medicine for those who demonstrate dedication and desire to grow. The company emphasizes continuous learning and teamwork, creating an environment where staff can thrive while making a meaningful impact on pets and their families.