Personal Concierge

West Palm Beach, FL, USA|

Job Overview

Compensation

Hourly

Range $24.00 - $26.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

Professional development opportunities

Job Description

The Breakers is a prestigious luxury resort known for its exceptional hospitality and world-class guest services. Located in a prime destination, The Breakers offers an elegant and welcoming environment where guests experience the utmost in comfort and personalized attention. The resort prides itself on delivering an unparalleled level of service that anticipates the needs and desires of each visitor, ensuring that every stay is unique and memorable. As a cornerstone of the luxury hospitality industry, The Breakers blends timeless elegance with modern amenities, creating an atmosphere that is both sophisticated and inviting. With an emphasis on professionalism, attention to detail, and guest satisfaction, The Breakers continues to set the standard for excellence in the resort sector.

The Breakers is currently seeking a highly professional and customer service-oriented individual to join our team as a Personal Concierge. This role is vital in managing every aspect of our esteemed guests' experiences from pre-arrival through to departure. The Personal Concierge is responsible for coordinating transportation, dining reservations, entertainment, and any special requests, ensuring a seamless and personalized journey for each guest. This position requires an exceptional attention to detail, strong interpersonal skills, and the ability to foster lasting relationships with guests. The ideal candidate will be adept at multitasking, possess outstanding communication skills, and demonstrate a high level of professionalism, discretion, and confidentiality. The Personal Concierge acts as a key liaison between guests and other departments within the resort to ensure flawless execution of services and exceed guest expectations. This role offers an exciting opportunity to be part of a renowned luxury resort committed to delivering outstanding guest experiences through tailored service and dedication.

Job Requirements

previous experience in a customer service or hospitality role is highly desirable
exceptional communication skills both written and verbal are essential
strong attention to detail and the ability to multitask effectively
ability to work well in a team environment and contribute to a positive and collaborative work atmosphere
high level of professionalism and ability to maintain discretion and confidentiality

Job Qualifications

previous experience in a customer service or hospitality role is highly desirable
exceptional communication skills both written and verbal are essential
strong attention to detail and the ability to multitask effectively
ability to work well in a team environment and contribute to a positive and collaborative work atmosphere
high level of professionalism and ability to maintain discretion and confidentiality

Job Duties

manage the pre-arrival process for guests including coordinating transportation reservations and any special requests
provide personalized recommendations and assistance to guests based on their preferences and needs
ensure all aspects of the guest's stay are seamless and meet their expectations
foster positive and lasting relationships with guests by providing exceptional service and anticipating their needs
handle guest inquiries complaints and special requests promptly and efficiently
collaborate with other departments to ensure the smooth coordination of guest services
maintain an organized and efficient workspace including accurate record-keeping and documentation of guest interactions