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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $23.50
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Job Description
The Clement, Palo Alto, a Pacific Hotel Management Hotel, operates seven days a week and 24 hours a day, offering premium hospitality services in a vibrant and professional environment. As a well-established hotel, The Clement prides itself on delivering exceptional guest experiences through personalized services and a commitment to high standards of customer care. Our team of dedicated professionals works cohesively to ensure every visitor receives a memorable stay that exceeds expectations. The hotel's strategic location in Palo Alto provides guests with easy access to local landmarks, dining, shopping, and entertainment options, making it an ideal destination for business and... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- Minimum of 1 year experience in customer service position in hospitality or equivalent
- Understand hotel functions and guest profiles
- Knowledge of local area including restaurants, landmarks, shopping centers and local attractions
- Proficient computer skills including typing, email, Microsoft Office, Outlook and search engines
- Strong English business communication skills
- Strong interpersonal and teamwork skills
- Ability to handle multiple tasks and prioritize effectively
- Ability to resolve conflicts professionally
- Ability to maintain confidentiality
- Ability to learn new software and hotel functions
- Ability to adapt to changing environments and handle pressure
- Prolonged standing and walking for 8 hours
- Ability to lift a minimum of 50 lbs and push/pull 100 lbs
- Ability to walk up and down stairs, stoop, and kneel
- Meet California state minimum age to serve alcohol
Job Qualifications
- Minimum of high school diploma or equivalent
- Minimum of 1 year of customer service experience in hospitality or equivalent
- Knowledge of hotel functions and guest profiles
- Knowledge of local area including restaurants, landmarks, shopping centers and attractions
- Computer proficiency including typing, email composition, Microsoft Office, Outlook and internet research
- Strong English business communication skills both verbal and written
- Strong interpersonal skills including listening, smiling, relating, asking questions, and teamwork
- Ability to manage multiple tasks, maintain focus and prioritize
- Ability to resolve conflicts professionally
- Ability to learn new software and computer systems
- Ability to maintain confidentiality of sensitive information
- Ability to adapt to various situations and handle pressure
Job Duties
- Greet all guests and associates upon contact
- Manage door for multiple guests and visitors
- Provide parking guidance and make transportation arrangements
- Check-in and check-out guests
- Assist with hotel reservations for guest rooms, dining and conference facility
- Coordinate on-site meetings in Board Room
- Assist with escorting guests to their room and other hotel areas
- Assist with carrying, holding and storing luggage and items
- Manage multiple phone calls, radio calls, emails and requests
- Provide personal shopping for guests
- Deliver packages, newspapers, group amenity deliveries and other requested items
- Assist guest with beverage and food orders in the absence of Hospitality Specialist
- Maintain hotel entrance clean and clear of congestion and report safety matters
- Promote hotel services and anticipate guest needs
- Follow all emergency, health and safety guidelines
- Follow policies and procedures as outlined in employee handbook
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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