Personal Concierge

Nestled in the heart of Deer Valley in Utah's scenic Wasatch Mountains, the Goldener Hirsch Inn and Residences offers a unique and intimate luxury experience for guests seeking both adventure and relaxation. Just steps from the Silver Lake Express lift, the property provides convenient ski access in the winter and abundant hiking and biking trails in the summer, allowing guests to soak in the stunning views of Bald Eagle Mountain throughout the year. The Inn features 18 exquisitely designed rooms while the Residences offer 49 newly renovated rooms equipped with five-star amenities such as European king beds, plush robes, and slippers. The property also boasts an acclaimed restaurant that has earned rave reviews for its exceptional cuisine, further enhancing the overall guest experience. This blend of personalized service and luxury accommodation makes the Goldener Hirsch an outstanding destination for travelers who appreciate both comfort and the natural beauty surrounding them.

The role of Personal Concierge at the Goldener Hirsch Inn and Residences is a vital position centered around offering unmatched personalized service to guests. As a Personal Concierge, you will act as the primary point of contact for your assigned guests, managing their entire stay from pre-arrival preparations to departure. This role uniquely combines the responsibilities of both a concierge and a front desk agent, demanding strong interpersonal skills and a proactive approach to guest service. You will develop close relationships with guests, gaining a deep understanding of their preferences and needs to curate memorable experiences tailored specifically to them. Your responsibilities will encompass guest relationship management, pre-arrival coordination, on-site assistance during check-in and check-out, and handling guest inquiries and special requests efficiently and with a warm, professional demeanor.

Additionally, you will collaborate closely with various hotel departments such as housekeeping, food and beverage, and engineering to ensure a seamless, high-standard service delivery. Problem-solving and swift conflict resolution are key aspects of this role, as you will be entrusted with addressing and smoothing out any concerns that guests may have during their stay. Soliciting and acting upon guest feedback will also be part of your duties, helping the hotel continually enhance its service quality and guest satisfaction. This position requires flexibility in working hours, including evenings, weekends, and holidays, reflecting the nature of luxury hospitality where guest needs are paramount. Having a valid driver’s license and reliable transportation is considered an advantage as it may assist with fulfilling guest requests that extend beyond the property. By joining the Goldener Hirsch Inn and Residences as a Personal Concierge, you will be contributing to an extraordinary guest experience, embodying the values of warmth, attentiveness, and luxury hospitality that define this prestigious establishment.