Personal Banker

Stephenville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.25 - $17.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

First National Bank Texas (FNBT) is a well-established financial institution committed to providing excellent banking services to its community. Known for its personalized approach and strong customer relationships, FNBT operates numerous branches across Texas, offering a range of banking products and services tailored to individual and business needs. The bank prides itself on fostering a welcoming environment for its employees and customers alike, emphasizing diversity, inclusivity, and professional growth opportunities. As a growing regional bank, FNBT combines financial strength with community focus, ensuring every customer receives attentive, knowledgeable service.

The role available is a Customer Service Representative position at FNBT, designed for individuals passionate about banking and customer engagement. This position offers an opportunity to work directly with customers in a high-volume, sales-driven branch environment. The role involves handling cash transactions, providing bank products and services recommendations, and supporting customers to manage their financial success. Employees in this position will follow established bank policies and procedures under direct supervision, ensuring accuracy and compliance in daily operations. The job requires active participation in sales activities, including in-store prospecting, and maintaining strong relationships with customers from diverse backgrounds, including a significant Spanish-speaking population. This role provides a dynamic work experience where employees can develop their skills in banking operations, customer relations, and sales.

This is a flexible full-time or part-time role that demands regular and predictable attendance, with schedules that may vary to meet business needs, including evenings, weekends, and holidays. The Customer Service Representative position at FNBT also requires the physical ability to stand or walk for extended periods and lift weights up to 50 pounds, reflecting the active nature of the role. FNBT is committed to equal opportunity employment and seeks candidates who are team players, adaptable, and eager to grow within the banking industry. The position offers a competitive hourly wage, with opportunities for advancement, ongoing training, and benefits that support employee well-being and professional development.

Job Requirements

At least 18 years of age
High school diploma, high school equivalency or currently attending high school
Six months of work experience in retail or customer service preferred
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to work effectively in a team environment
Regular and predictable attendance and punctuality
Ability to stand or walk for extended periods
Ability to lift up to 50 lbs
Ability to work in a high volume, stressful, and noisy environment
Ability to operate a computer and other office machinery

Job Qualifications

High school diploma or equivalent
Six months of work experience in retail or customer service preferred
Ability to work flexible schedule including evenings, weekends, and holidays
Strong communication and interpersonal skills
Ability to work effectively in a team environment
Basic computer skills
Knowledge of banking products and services is a plus

Job Duties

Provide exceptional customer service involving receipt and payment of cash in a high volume sales environment
Evaluate new and existing customer relationships and recommend bank products and services
Follow established bank policies and supervisor directions
Achieve monthly new account production targets
Participate in active sales and in-store prospecting
Process deposits and payouts accurately and balance daily operations
Receive cash and checks for deposit and verify amounts
Examine cash to prevent counterfeit acceptance
Enter transactions into computer and issue receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process Western Union wires and cash advances
Cross-sell bank services and products
Provide services to a diverse customer base including Spanish speakers
Perform other tasks related to bank functions
Maintain regular and predictable attendance and punctuality