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Penrose Room, Server Assistant

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $25.00 - $38.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
401k
Local discounts
Career development opportunities

Job Description

The Penrose Room Server Assistant position is an exciting opportunity to join an esteemed restaurant located within The Broadmoor, a legendary and prestigious resort known for its Five-Star and Five-Diamond standards. The Broadmoor has a rich history of luxury hospitality, offering world-class service, exquisite cuisine, and a commitment to creating memorable guest experiences for visitors from around the world. As a reimagined dining destination, The Penrose Room blends timeless elegance with modern luxury, providing a refined atmosphere where every detail of the guest experience is thoughtfully curated. Joining the team here means becoming part of a passionate family dedicated to... Show More

Job Requirements

  • High school diploma or general education degree (GED)
  • Experience working in the Food and Beverage industry
  • Flexible schedule with availability to work varied hours
  • Must be at least 18 years of age in compliance with state liquor laws
  • Ability to occasionally lift up to 50 pounds
  • Willingness to work in both indoor and outdoor environments
  • Ability to work in a fast-paced, team-oriented environment

Job Qualifications

  • High school diploma or general education degree (GED)
  • Experience working in the Food and Beverage industry
  • Strong interpersonal communication skills
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Knowledgeable in food products and preparations
  • Ability to answer guests' questions regarding food
  • Ability to maintain thorough menu knowledge
  • Ability to remain composed and professional in high-volume settings
  • Understanding of health, safety, and sanitation standards
  • Familiarity with Forbes and AAA inspection standards

Job Duties

  • Work closely with captains, servers, and kitchen staff to ensure seamless service
  • Maintain awareness of guest dining pace to ensure timely service and resets
  • Present and serve bread to guest in a timely and elegant manner
  • Clear plates, cutlery and glassware discreetly and efficiently between courses
  • Maintain clean and organized side stations with necessary service tools
  • Anticipate guest needs and respond promptly to service request
  • Ensure each table is kept clean, orderly, and visually appealing throughout the meal
  • Answer menu questions and make suggestions regarding food, beverage, and service
  • Greet guests in a friendly, timely manner with a smile, proper English, and correct posture
  • Observe guests to respond to any additional requests and to determine when meal has been completed
  • Deliver dishes from kitchen to dining room promptly and accurately, maintaining proper presentation and pace of service
  • Announce and describe menu items at the table with clarity, confidence, and knowledge of ingredients and preparations
  • Ensure dish is complete with proper accompaniments, garnishes, and silverware before leaving the kitchen
  • Coordinate with captains, servers, and kitchen staff to time courses appropriately and support smooth service flow
  • Handle plates and service ware with care, maintaining the integrity of plating and guest presentation
  • Maintain cleanliness and organization of expo line, service stations and hallway areas
  • Assist in clearing and resetting tables between courses when necessary, supporting the full front-of-house team
  • Communicate guest allergies, dietary restrictions, and special request to kitchen and service teams as needed
  • Uphold all health, safety, and sanitation guidelines in compliance with luxury service standards
  • Remain composed and professional during high0volume service, with sharp attention to detail an urgency
  • Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
  • Know the table numbers and seat numbers for all areas of the restaurant
  • Communicate directly with chef/expeditor to insure proper timing of service
  • Be knowledgeable in food product, and food preparations
  • Understand what the kitchen is serving and ensure all food is properly served at the tables
  • Maintain thorough menu knowledge
  • Inspect orders for accuracy prior to serving
  • Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately
  • Be able to answer questions guests might have regarding food being served
  • Observe guests and respond to any additional requests
  • Carry dirty dishes from dining room to kitchen
  • Maintain courteous, professional, and polite attitude with all other service and kitchen staff
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  • Willingness to work in a fast-paced, team-oriented environment
  • Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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