Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.00 - $38.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Paid Time Off
Job Description
The Broadmoor is a historic and prestigious luxury resort located in Colorado, renowned for its impeccable service, refined dining experiences, and its status as a Forbes Five-Star and AAA Five Diamond establishment. With a rich legacy spanning over a century, The Broadmoor combines timeless elegance with modern amenities, offering guests an unforgettable experience in a beautiful mountain setting. As one of the longest-running five-star, five-diamond resorts in the world, The Broadmoor prides itself on fostering a culture of family and community among its employees, ensuring that every team member contributes to the extraordinary service standards that define the brand.
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Job Requirements
- High school diploma or general education degree (GED)
- Experience working in the food and beverage industry
- Flexibility in schedule as it will change often
- Ability to lift heavy items occasionally (up to 50 lbs)
- Compliance with state liquor laws, must be at least 18 years of age
- Ability to work in both indoor and outdoor environments
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Job Qualifications
- Experience working in the food and beverage industry
- Ability to work in a fast-paced, team-oriented environment
- Strong interpersonal communication skills
- Knowledge of food product and preparations
- Ability to maintain professional, courteous attitude
- Ability to follow health, safety, and sanitation guidelines
- Willingness to learn and grow in a luxury service environment
Job Duties
- Work closely with captains, servers, and kitchen staff to ensure seamless service
- Maintain awareness of guest dining pace to ensure timely service and resets
- Present and serve bread to guests in a timely and elegant manner
- Clear plates, cutlery, and glassware discreetly and efficiently between courses
- Maintain clean and organized side stations with necessary service tools
- Anticipate guest needs and respond promptly to service requests
- Ensure each table is kept clean, orderly, and visually appealing throughout the meal
- Answer menu questions and make suggestions regarding food, beverage, and service
- Greet guests in a friendly, timely manner with a smile, proper English, and correct posture
- Observe guests to respond to any additional requests and to determine when meal has been completed
- Deliver dishes from kitchen to dining room promptly and accurately, maintaining proper presentation and pace of service
- Announce and describe menu items at the table with clarity, confidence, and knowledge of ingredients and preparations
- Ensure dishes are complete with proper accompaniments, garnishes, and silverware before leaving the kitchen
- Coordinate with captains, servers, and kitchen staff to time courses appropriately and support smooth service flow
- Handle plates and service ware with care, maintaining the integrity of plating and guest presentation
- Maintain cleanliness and organization of expo line, service stations, and hallway areas
- Assist in clearing and resetting tables between courses when necessary, supporting the full front-of-house team
- Communicate guest allergies, dietary restrictions, and special requests to kitchen and service teams as needed
- Uphold all health, safety, and sanitation guidelines in compliance with luxury service standards
- Remain composed and professional during high-volume service with sharp attention to detail and urgency
- Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
- Know the table numbers and seat numbers for all areas of the restaurant
- Communicate directly with chef/expeditor to ensure proper timing of service
- Be knowledgeable in food product and food preparations
- Understand what the kitchen is serving and ensure all food is properly served at the tables
- Maintain thorough menu knowledge
- Inspect orders for accuracy prior to serving and bring concerns to the Chef de Cuisine or Sous Chef immediately
- Be able to answer questions guests might have regarding food being served
- Carry dirty dishes from dining room to kitchen
- Maintain courteous, professional, and polite attitude with all other service and kitchen staff
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Willingness to work in a fast-paced, team-oriented environment
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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