PEM RECEPTIONIST

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Paid Time Off

paid company holidays

401(k) retirement plan

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Coverage

training and professional development

Job Description

The company is a forward-thinking organization dedicated to providing a professional and welcoming environment for its employees, partners, and visitors. As a reputable and esteemed establishment, it values exceptional customer service, operational efficiency, and security compliance to maintain its high standards. The company operates in an office-based setting where professionalism, discretion, and communication are pivotal to daily success. It offers a robust benefits package, including paid time off, medical coverage, retirement contributions, and ongoing professional development, demonstrating its commitment to employee wellbeing and growth.

The role of the Receptionist is vital as the first point of contact within the organization. This position requires an individual who can embody the company's values by delivering top-notch customer service to both internal and external stakeholders. Responsibilities extend beyond greeting guests to encompass supporting HR functions such as employee onboarding, administrative record keeping, and securing the workplace environment. The Receptionist acts as a liaison across multiple departments, ensuring smooth communication flow and adherence to facility security protocols. This role is perfect for someone who thrives in a fast-paced environment and possesses strong multitasking skills, exceptional oral and written communication abilities, and a high level of discretion. Candidates should be proficient in Microsoft Office, understand workplace safety and compliance standards, and exhibit a professional demeanor at all times. The inclusion of bilingual skills, particularly English and Spanish, is considered a valuable asset, broadening the scope for diverse communication within the organization. This is a full-time, office-based position that offers an opportunity to join a supportive team focused on operational excellence and employee engagement.

Job Requirements

Minimum of 2 years of receptionist, front desk, or HR experience
Exceptional customer service skills
Strong verbal and interpersonal communication skills
Excellent listening, organizational, and multi-tasking abilities
Professional demeanor and appearance
Ability to handle pressure in a fast-paced environment
Ability to maintain confidentiality and exercise discretion
Proficient phone etiquette and communication skills
Working knowledge of Microsoft Office applications
Strong compliance mindset with a commitment to supporting workplace safety, security, and operational standards
Must be able to read, write, and speak English fluently

Job Qualifications

Minimum of 2 years of receptionist, front desk, or HR experience
Exceptional customer service skills
Strong verbal and interpersonal communication skills
Excellent listening, organizational, and multi-tasking abilities
Professional demeanor and appearance
Ability to handle pressure in a fast-paced environment
Ability to maintain confidentiality and exercise discretion
Proficient phone etiquette and communication skills
Working knowledge of Microsoft Office applications
Strong compliance mindset with a commitment to supporting workplace safety, security, and operational standards
Bilingual in English and Spanish (preferred)

Job Duties

Maintain a clean, organized, and professional reception and lobby area while welcoming visitors, assisting with check-in procedures, directing visitors to the appropriate employee or department, and maintaining accurate visitor logs and records
Support facility safety and security operations by managing visitor access, issuing badges, enforcing access control procedures, escorting guests in accordance with facility requirements, and assisting with gate entry monitoring, camera surveillance, parking compliance, and bag audits in accordance with company protocols
Support onboarding and HR administrative functions by preparing new hire and INDOC materials, maintaining employee records and personnel files, assisting with timekeeping audits, and performing confidential document management tasks including scanning, filing, and shredding
Coordinate employee badge renewal and issuance processes, including tracking expiring badges, communicating with employees and leaders regarding renewals, processing applications, and issuing updated badges upon receipt
Receive, sort, and distribute incoming mail and deliveries as needed