Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Missouri City, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid training

flexible schedule

Job Description

Pei Wei Asian Kitchen is a fast-casual restaurant chain known for providing fresh, flavorful Asian cuisine in a welcoming and energetic environment. With a commitment to quality ingredients and exceptional service, Pei Wei has established itself as a popular destination for customers seeking authentic Asian-inspired dishes with a modern twist. As a company, Pei Wei strives to create an inclusive and supportive workplace culture that values teamwork, leadership, and customer satisfaction. The company actively invests in training and development programs to help team members grow professionally and succeed in their roles. Employment at Pei Wei is typically offered as full-time or part-time positions, with competitive pay and opportunities for advancement within the organization.

The Shift Leader role at Pei Wei is a critical position directly supporting the management team and contributing significantly to the overall success of the restaurant. Shift Leaders are responsible for leading day-to-day restaurant operations, ensuring that both front-of-the-house and kitchen activities run smoothly and according to company standards. This role requires a strong ability to multitask and manage various responsibilities, including guest service, team training, safety compliance, and operational procedures. A key aspect of the role is the ability to use back-office systems effectively for reporting, scheduling, and inventory control, ensuring that the restaurant meets its performance goals. Shift Leaders must exhibit strong communication skills to connect with team members, management, and regional staff, acting as a liaison and role model throughout their shifts. They are expected to take charge in the absence of management, providing leadership through coaching, delegation, and verification of tasks. Success in this role demands a passion for customer service, a commitment to company values, and a proactive approach to problem-solving and team development. The position is particularly suited for individuals who are action-oriented, self-motivated, and dedicated to enhancing the guest experience and operational excellence in a fast-paced restaurant environment.

Job Requirements

High school diploma or equivalent preferred
Six months shift lead experience for external candidates
Four months Pei Wei experience for internal candidates
Certified food handler training
Ability to work all restaurant areas including front-of-house and kitchen
Strong communication skills
Ability to stand and walk for long periods
Ability to bend, reach, balance, and carry objects up to 30 lbs
Hearing and vision correction to 20/20
Commitment to brand and team
Action oriented with a focus on customer satisfaction

Job Qualifications

High school diploma or equivalent preferred
Six months shift lead experience for external candidates
Four months Pei Wei experience for internal candidates
Certified food handler training
Strong communication and leadership skills
Ability to use back-office systems for reporting and scheduling
Experience in customer service and team coaching

Job Duties

Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify daily
Certified food handler and can effectively teach and execute company safety and health procedures
Effectively communicates through live conversations, email, etc with team members, management, and regional service office
Acts as a role model in behaviors, dress, and guest interaction exhibiting desired Pei Wei standards
Effectively leads the team during shifts through coaching, delegation, and verification
Executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
Supports onboarding and training process including scheduling
Effectively performs cash handling procedures according to company policies
Handles guest relations and coaches team on behaviors to improve guest experience
Escalates employee relations concerns to the general manager promptly
Attends all store manager meetings
Executes other tasks/duties as assigned