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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid training
flexible schedule
Job Description
Pei Wei Asian Kitchen is a fast-casual restaurant chain known for providing fresh, flavorful Asian cuisine in a welcoming and energetic environment. With a commitment to quality ingredients and exceptional service, Pei Wei has established itself as a popular destination for customers seeking authentic Asian-inspired dishes with a modern twist. As a company, Pei Wei strives to create an inclusive and supportive workplace culture that values teamwork, leadership, and customer satisfaction. The company actively invests in training and development programs to help team members grow professionally and succeed in their roles. Employment at Pei Wei is typically offered as full-time... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler training
- Ability to work all restaurant areas including front-of-house and kitchen
- Strong communication skills
- Ability to stand and walk for long periods
- Ability to bend, reach, balance, and carry objects up to 30 lbs
- Hearing and vision correction to 20/20
- Commitment to brand and team
- Action oriented with a focus on customer satisfaction
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler training
- Strong communication and leadership skills
- Ability to use back-office systems for reporting and scheduling
- Experience in customer service and team coaching
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc with team members, management, and regional service office
- Acts as a role model in behaviors, dress, and guest interaction exhibiting desired Pei Wei standards
- Effectively leads the team during shifts through coaching, delegation, and verification
- Executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Supports onboarding and training process including scheduling
- Effectively performs cash handling procedures according to company policies
- Handles guest relations and coaches team on behaviors to improve guest experience
- Escalates employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other tasks/duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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