Pei Wei Restaurant Shift Leader-Hospitality/Culinary

North Richland Hills, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401(k) retirement plan

Paid holidays

Career development opportunities

Job Description

Pei Wei is a contemporary Asian kitchen that offers a fresh and flavorful take on Asian cuisine, combining the best of a fast-casual dining experience with bold, authentic flavors. Known for its commitment to quality ingredients and a vibrant dining atmosphere, Pei Wei restaurants provide guests with a unique culinary experience that emphasizes speed, freshness, and exceptional customer service. With locations across the United States, Pei Wei is a growing restaurant chain that focuses on creating a welcoming environment where guests can enjoy delicious meals prepared quickly and with care. The company culture promotes teamwork, high standards of food safety, and continuous training and development for its employees. This focus on quality and service places Pei Wei as a key player in the fast-casual dining market, attracting a diverse clientele from families to young professionals who appreciate flavorful meals served promptly.

The role of Shift Leader at Pei Wei is vital for the smooth operation and success of each restaurant. Shift Leaders are directly responsible for supporting the management team and ensuring that the restaurant runs efficiently during their shift. This includes overseeing both front-of-house and back-of-house operations, making sure that staff perform their roles effectively and that guests have an outstanding experience from the moment they arrive. A Shift Leader at Pei Wei is not only a manager on duty but also a mentor and coach to other team members, helping to train new hires and fostering a positive work environment. They also handle administrative duties such as cash management, scheduling, inventory, and reporting – all critical to maintaining operational standards. The position demands a balance of leadership skills, operational knowledge, and a passion for customer service. Shift Leaders must be certified in culinary and front-of-house operations and capable of enforcing food safety and health regulations. Communication plays a key role as Shift Leaders interact with team members, management, and other departments to ensure high standards and smooth workflow. This role offers opportunities for growth within the company for individuals who demonstrate leadership capabilities and dedication to the brand. Pei Wei emphasizes a supportive leadership approach where Shift Leaders are empowered to take initiative and lead effectively in the absence of management. The company seeks individuals who are action-oriented, customer-focused, and self-motivated to join their team and contribute to delivering a memorable dining experience for every guest.

Job Requirements

High school diploma or equivalent preferred
Six months shift lead experience for external candidates
Four months Pei Wei experience for internal candidates
Certified/trained in culinary and front-of-the-house operations
Certified food handler
Ability to stand and walk for four to ten hours each shift
Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
Must have 100 percent hearing accuracy with correction
Must have 20/20 vision with correction
Strong action orientation
Customer focused mindset
Self-motivated attitude

Job Qualifications

High school diploma or equivalent preferred
Six months shift lead experience for external candidates
Four months Pei Wei experience for internal candidates
Certified/trained in culinary and front-of-the-house operations
Certified food handler
Strong communication skills
Ability to lead and coach a team
Knowledge of cash handling procedures
Ability to manage scheduling, inventory, and reporting
Effective guest relations skills
Ability to work under pressure and multitask

Job Duties

Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
Certified food handler and can effectively teach and execute company safety and health procedures
Effectively communicates (through live conversations, email, etc) to team members, management, and RSO
Acts as a role model in behaviors, dress, and guest interaction
Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
Effectively leads the team during the shift, through coaching, delegation, and verification
Effectively follows/executes shift responsibilities as outlined on mod checklist - including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
Effectively supports the onboarding/training process to include scheduling
Effectively performs cash handling procedures according to company policies
Effectively handles guest relations and can coach team on behaviors to improve the guest experience
Promptly escalates any employee relations concerns to the general manager
Attends all store manager meetings
Effectively executes other tasks/duties as assigned