Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Career advancement opportunities

Job Description

Pei Wei Asian Diner is a fast-casual restaurant chain known for offering fresh, made-to-order Asian cuisine inspired by the flavors of Thailand, China, Japan, and Vietnam. Established with a mission to provide a unique dining experience with a focus on bold flavors, authenticity, and hospitality, Pei Wei prides itself on delivering high-quality meals in a vibrant and welcoming environment. As a part of the fast-casual dining industry, Pei Wei emphasizes quick service while maintaining food quality and guest satisfaction. The company values teamwork, leadership, and the ongoing development of its employees to effectively serve its customers and grow its brand across various locations.

The Shift Leader role at Pei Wei is vital to the operational success of each restaurant. Shift Leaders assist management teams by overseeing front-of-house and kitchen operations and ensuring teams perform daily tasks effectively while maintaining a high standard of customer service. This role requires leadership skills, the ability to train and guide staff, and proficiency in back-office systems critical for restaurant functions, such as scheduling, reporting, and cash handling. Shift Leaders also act as role models by exemplifying company standards in behavior, appearance, and guest interaction. They often step into the lead role in the absence of management, demonstrating accountability and strong decision-making skills. Candidates for this role should be comfortable managing diverse aspects of restaurant operations and possess a customer-focused mindset. The employment is typically full-time, offering an hourly wage competitive within the fast-casual dining sector. This position represents a valuable career opportunity for individuals enthusiastic about restaurant leadership and team development in a dynamic and enjoyable environment.

Job Requirements

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Ability to stand and walk for 4 to 10 hours per shift
Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
Ability to hear with 100 percent accuracy with correction
Ability to see at 20/20 vision with correction
Strong communication skills
Comfortable managing multiple tasks and delegating

Job Qualifications

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Ability to lead and coach team members
Proficient communication skills
Knowledge of restaurant operations and back-office systems
Ability to handle guest relations effectively
Cash handling experience

Job Duties

Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify on a daily basis
Certified food handler and can effectively teach and execute company safety and health procedures
Effectively communicates through live conversations, email, etc., to team members, management, and regional support office
Acts as a role model in behaviors, dress, and guest interaction by exhibiting desired Pei Wei behaviors and standards
Effectively leads the team during the shift through coaching, delegation, and verification
Effectively follows and executes shift responsibilities outlined on the manager checklist including administrative tasks, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory and ordering
Supports the onboarding and training process including scheduling
Performs cash handling procedures according to company policies
Handles guest relations and coaches team on improving guest experience
Escalates employee relations concerns promptly to the general manager
Attends store manager meetings
Executes other tasks and duties as assigned