Pei Wei Cashier-Front of House Team Member

Pei Wei Asian Kitchen is a well-established fast-casual restaurant chain specializing in providing fresh, flavorful Asian-inspired dishes made to order. Known for its vibrant flavors and welcoming atmosphere, Pei Wei emphasizes quality ingredients and exemplary customer service to deliver a satisfying dining experience both in the restaurant and through takeout or online orders. The company prides itself on creating a friendly and efficient environment where every guest feels valued and catered to with personalized service and attention to detail.

The role of a Front of House (FOH) team member at Pei Wei is crucial to maintaining this customer-focused environment. This position involves greeting guests promptly and professionally, assisting customers with menu inquiries, and educating them on "How to Pei Wei," which refers to understanding the unique style and offerings of the restaurant. The FOH team member is responsible for processing orders for dine-in, takeout, phone, and online requests, ensuring accuracy and timely service throughout each transaction.

In addition to order processing, this role encompasses maintaining the overall cleanliness and order of the front of the house, including drink and condiment stations, and ensuring compliance with Pei Wei's Standard Operating Procedures (SOPs) for setup, maintenance, and closing duties. Candidates must be comfortable working in various temperatures, ranging from moderate warmth to more intense heat experienced in kitchen-adjacent areas.

The ideal candidate will have prior experience as a cashier and using POS systems, possess basic math and computer skills, and demonstrate strong communication abilities in English. The ability to remain calm under pressure and work collaboratively within a team environment is essential to success in this role. Integrity, honesty, accountability, and a strong commitment to quality service are core values upheld by Pei Wei and expected from all team members.

This position requires significant physical stamina, including standing and walking for four to ten hours per shift, frequent bending, reaching, balancing, and repeatedly lifting items up to 30 pounds. The role demands keen sensory abilities such as accurate hearing and vision, which can be aided by correction if necessary.

Overall, working as a FOH team member at Pei Wei offers the opportunity to be part of a dynamic restaurant setting focused on delivering outstanding guest experiences. The position is best suited for individuals enthusiastic about customer service, teamwork, and working in a fast-paced food service environment.