Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Pei Wei Asian Diner is a fast-casual restaurant chain known for its fresh and flavorful Asian-inspired cuisine served in a casual and inviting atmosphere. Since its founding, Pei Wei has committed to offering a menu featuring vibrant, hand-prepared dishes made from quality ingredients to deliver a unique dining experience. The restaurant focuses on accommodating guests' tastes and preferences with a variety of options, including gluten-free and vegetarian choices, appealing to a diverse clientele. Pei Wei operates with a strong emphasis on customer service, cleanliness, and efficient order fulfillment, boasting several locations across the United States.
The role of a Front of House (FOH) team member at Pei Wei is essential in delivering excellent guest service and maintaining operational standards. This position requires greeting customers promptly and professionally, providing information about the menu and the dining experience under the concept "How to Pei Wei." FOH team members take orders for dine-in or takeout, whether made in person, by phone, or online, ensuring accurate input into the Point of Sale (POS) system. They also handle payment processing, including cash and credit card transactions, accurately managing the cash register.
A successful FOH team member at Pei Wei is responsible for various tasks, including setting up the dining area at the start of shifts, maintaining cleanliness throughout the front of the house space, and closing duties according to Pei Wei's Standard Operating Procedures (SOPs). This role involves proactive communication with customers, welcoming guests, packaging take-home orders, and preparing beverage and condiment stations to ensure guests' satisfaction. The position demands the ability to work calmly and effectively under pressure, often in environments with varying temperatures, particularly near kitchen areas.
This role requires a combination of interpersonal skills, attentiveness, and a commitment to quality customer service. The FOH team member must possess basic math skills and be computer proficient to operate the POS system efficiently. Team orientation and reliability are key attributes, as well as integrity and accountability in every interaction. The physical demands include standing for extended periods, lifting tasks including carrying up to 30 pounds, bending, balancing, and having sound and visual acuity to perform duties safely and efficiently.
Employed as a part of Pei Wei's dedicated team, the FOH member plays a vital role in contributing to a welcoming and enjoyable dining atmosphere, helping to sustain Pei Wei's reputation as a leading Asian fast-casual restaurant. This position is ideal for individuals who thrive in dynamic, fast-paced settings and who value teamwork and excellent customer engagement. While specific salary details are not provided, this employment opportunity typically includes training and supports career growth within the foodservice industry.
The role of a Front of House (FOH) team member at Pei Wei is essential in delivering excellent guest service and maintaining operational standards. This position requires greeting customers promptly and professionally, providing information about the menu and the dining experience under the concept "How to Pei Wei." FOH team members take orders for dine-in or takeout, whether made in person, by phone, or online, ensuring accurate input into the Point of Sale (POS) system. They also handle payment processing, including cash and credit card transactions, accurately managing the cash register.
A successful FOH team member at Pei Wei is responsible for various tasks, including setting up the dining area at the start of shifts, maintaining cleanliness throughout the front of the house space, and closing duties according to Pei Wei's Standard Operating Procedures (SOPs). This role involves proactive communication with customers, welcoming guests, packaging take-home orders, and preparing beverage and condiment stations to ensure guests' satisfaction. The position demands the ability to work calmly and effectively under pressure, often in environments with varying temperatures, particularly near kitchen areas.
This role requires a combination of interpersonal skills, attentiveness, and a commitment to quality customer service. The FOH team member must possess basic math skills and be computer proficient to operate the POS system efficiently. Team orientation and reliability are key attributes, as well as integrity and accountability in every interaction. The physical demands include standing for extended periods, lifting tasks including carrying up to 30 pounds, bending, balancing, and having sound and visual acuity to perform duties safely and efficiently.
Employed as a part of Pei Wei's dedicated team, the FOH member plays a vital role in contributing to a welcoming and enjoyable dining atmosphere, helping to sustain Pei Wei's reputation as a leading Asian fast-casual restaurant. This position is ideal for individuals who thrive in dynamic, fast-paced settings and who value teamwork and excellent customer engagement. While specific salary details are not provided, this employment opportunity typically includes training and supports career growth within the foodservice industry.
Job Requirements
- High school graduate or equivalent preferred
- Previous experience as a cashier and operating a POS system
- Understanding of English language
- Must be able to speak clearly and listen attentively to customers, employee and management
- Basic math skills and computer proficiency
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
Job Qualifications
- High school graduate or equivalent preferred
- Previous experience as a cashier and operating a POS system
- Understanding of English language
- Must be able to speak clearly and listen attentively to customers, employee and management
- Basic math skills and computer proficiency
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have excellent interpersonal and customer service skills
- Must have integrity, honesty and accountability in all dealings
- Must be committed to quality service
Job Duties
- Responsible for the overall set-up, maintenance and closing duties for the front of the house (FOH) in accordance to Pei Wei SOP's
- Process phone orders in a timely manner
- Takes and processes customer orders into POS system
- Processes and totals order on POS system and apply customer payment into register
- Processes credit cards, takes cash and makes correct change for customer payment
- Greet and welcome customers entering the restaurant
- Packages take home orders for customers
- Tabulate data regarding bills, total amounts, restaurant expenses in POS system
- Maintains and cleans front of house area including drink and condiment station
- Follows dress code
- Work around various levels of temperature, including warm to extremely warm temperatures in the kitchen
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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