Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Pei Wei is a contemporary Asian restaurant chain known for providing fresh and flavorful dishes inspired by traditional Asian cuisines. With a commitment to quality and customer satisfaction, Pei Wei offers a vibrant dining experience that combines fast-casual convenience with authentic flavors, making it a popular choice for both dine-in and takeout customers. The establishment prides itself on delivering exceptional service in an inviting atmosphere, focusing on both the quality of food and the guest experience. The company emphasizes operational excellence, strongly adhering to Standard Operating Procedures (SOPs) to ensure consistency and customer satisfaction across all its locations.
The role available is for a Front of House (FOH) team member who will be responsible for greeting guests promptly and professionally, providing them with menu information and guiding them through the "How to Pei Wei" experience. This position requires efficiently fulfilling orders placed by guests, whether dining in, taking away, or ordering online or by phone. The FOH team member plays an essential part in maintaining the clean, organized front of the house area, handling customer transactions accurately through the Point of Sale (POS) system, and ensuring that all customer needs are met with courtesy and attention.
This position involves comprehensive responsibilities including setup, maintenance, and closing duties of the front of the house in alignment with Pei Wei’s established standards. The candidate will process orders, manage payments through cash and credit card transactions, package take-home orders, and help maintain the cleanliness of areas including the drink and condiment stations. The role demands strong interpersonal skills, as well as the ability to work efficiently under pressure while upholding a high standard of customer service and integrity.
Physical demands associated with this role include standing and walking for extensive periods, the ability to lift and transport objects weighing up to 30 pounds, and working comfortably in various temperature settings, including warm conditions typically found in kitchen adjacent areas. The role necessitates good vision and hearing abilities to ensure accurate order taking and safety.
Overall, this position offers a dynamic work environment suitable for individuals seeking to develop their skills in customer service, cash handling, and restaurant operations. The company values honesty, accountability, teamwork, and a passion for delivering quality dining experiences to every guest that walks through the door. Candidates passionate about hospitality and eager to contribute to a well-established Asian dining brand will find this role rewarding and challenging.
The role available is for a Front of House (FOH) team member who will be responsible for greeting guests promptly and professionally, providing them with menu information and guiding them through the "How to Pei Wei" experience. This position requires efficiently fulfilling orders placed by guests, whether dining in, taking away, or ordering online or by phone. The FOH team member plays an essential part in maintaining the clean, organized front of the house area, handling customer transactions accurately through the Point of Sale (POS) system, and ensuring that all customer needs are met with courtesy and attention.
This position involves comprehensive responsibilities including setup, maintenance, and closing duties of the front of the house in alignment with Pei Wei’s established standards. The candidate will process orders, manage payments through cash and credit card transactions, package take-home orders, and help maintain the cleanliness of areas including the drink and condiment stations. The role demands strong interpersonal skills, as well as the ability to work efficiently under pressure while upholding a high standard of customer service and integrity.
Physical demands associated with this role include standing and walking for extensive periods, the ability to lift and transport objects weighing up to 30 pounds, and working comfortably in various temperature settings, including warm conditions typically found in kitchen adjacent areas. The role necessitates good vision and hearing abilities to ensure accurate order taking and safety.
Overall, this position offers a dynamic work environment suitable for individuals seeking to develop their skills in customer service, cash handling, and restaurant operations. The company values honesty, accountability, teamwork, and a passion for delivering quality dining experiences to every guest that walks through the door. Candidates passionate about hospitality and eager to contribute to a well-established Asian dining brand will find this role rewarding and challenging.
Job Requirements
- High school graduate or equivalent preferred
- Previous experience as a cashier and operating a POS system
- Understanding of English language
- Must be able to speak clearly and listen attentively to customers, employee and management
- Basic math skills and computer proficiency
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
Job Qualifications
- High school graduate or equivalent preferred
- Previous experience as a cashier and operating a POS system
- Understanding of English language with ability to speak clearly and listen attentively to customers, employees and management
- Basic math skills and computer proficiency
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Excellent interpersonal and customer service skills
- Integrity, honesty and accountability in all dealings
- Commitment to quality service
Job Duties
- Responsible for the overall set-up, maintenance and closing duties for the front of the house in accordance to Pei Wei SOP's
- Process phone orders in a timely manner
- Take and process customer orders into POS system
- Process and total order on POS system and apply customer payment into register
- Process credit cards, take cash and make correct change for customer payment
- Greet and welcome customers entering the restaurant
- Package take home orders for customers
- Tabulate data regarding bills, total amounts, restaurant expenses in POS system
- Maintain and clean front of house area including drink and condiment station
- Follow dress code
- Work around various levels of temperature, including warm to extremely warm temperatures in the kitchen
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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