Pei Wei Asian Diner, LLC-Restaurant General Manager

Keller, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

employee training

flexible schedule

Job Description

Pei Wei Asian Kitchen is a well-established fast-casual restaurant chain specializing in Asian-inspired cuisine. Known for its commitment to high-quality food and exceptional guest experiences, Pei Wei offers a dynamic and vibrant atmosphere that blends traditional Asian flavors with contemporary dining service. The company emphasizes operational excellence, food safety, and employee development, creating a supportive work environment where team members can grow and thrive. With a strong focus on community engagement and customer satisfaction, Pei Wei Asian Kitchen continually seeks dedicated leaders to drive its mission forward by maintaining its high standards and delivering an outstanding dining experience.

The General Manager position at Pei Wei is a pivotal role responsible for overseeing the complete operational excellence of a specified restaurant location. This employment opportunity is full-time and centers on delivering leadership and guidance to both the management team and staff. The General Manager ensures adherence to all Pei Wei operating standards, processes, and recipes, fostering a safe and sanitary environment while prioritizing a quality guest and employee experience. Among the key responsibilities are driving sales and profitability, promoting a strong sales culture, and implementing company initiatives and goals effectively. The role demands strong interpersonal and leadership skills to build and develop teams, manage conflicts, and sustain high performance through continuous coaching and feedback.

In addition to operational oversight, the General Manager is deeply involved in community relations, acting as a goodwill ambassador for Pei Wei. The role requires proficiency in culinary and front-of-house operations to uphold the brand's standards daily. Practical administrative tasks such as hiring, payroll, cash handling, invoicing, and maintaining compliance with safety and sanitation regulations also fall under the General Manager's duties. Candidates are expected to hold a high school diploma or GED and have substantial experience in general management, preferably within the food service industry. The company offers a comprehensive work environment where professional growth is supported, and operational success is recognized through tangible business results. This position also emphasizes the importance of emotional intelligence, change management, and effective scheduling to optimize performance and team satisfaction. Overall, the General Manager's role is vital for ensuring that each Pei Wei Asian Kitchen restaurant meets its business objectives while delivering an exceptional dining experience to every guest.

Job Requirements

High school diploma or GED
2 years general manager experience externally
6 months Pei Wei Sr./Assistant Manager experience internally
certified in Pei Wei Culinary and Front-of-House operations
ability to stand and walk for 8 to 10 hours each shift
ability to reach, bend, balance, and transport objects up to 30 lbs
must obtain and maintain safe food handlers permit within 6 months
strong leadership and communication skills
proficiency in conflict management and team development
ability to handle administrative operations such as payroll and cash handling

Job Qualifications

High school diploma or GED
minimum 2 years general manager experience for external candidates
internal candidates require 6 months as Pei Wei Sr./Assistant Manager
certification in Pei Wei Culinary and Front-of-House operations
strong leadership and team-building skills
proven sales and profitability growth ability
excellent conflict management and emotional intelligence
effective scheduling and labor management
robust knowledge of safety and sanitation standards
strong problem-solving and communication skills

Job Duties

Ensures operational excellence of designated restaurant
takes ownership of guest relations and customer satisfaction
implements and sustains company initiatives and goals
increases sales and operating profit through local marketing and opportunities
performs certified Pei Wei Culinary and Front-of-the-House duties
fosters a safe and respectful employee experience
supervises, assigns, and delegates tasks to management and team members
recruits, hires, and trains staff following company specifications
leads development including profit and loss accountability, food and labor costs, safety and sanitation
acts as a goodwill ambassador to the community
uses performance management tools to complete appraisals with coaching and feedback
ensures compliance with all state and federal safety and sanitation guidelines
maintains regular repairs and restaurant maintenance
handles administrative tasks including hiring, payroll, invoicing, and cash handling
performs regular line checks to uphold product quality
manages prep lists and order guides
oversees cost and food inventories
obtains and maintains safe food handlers permit