Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Career development opportunities
Job Description
Pei Wei Asian Kitchen is a dynamic and rapidly expanding restaurant brand known for its commitment to delivering authentic and high-quality Asian cuisine. With a focus on operational excellence and exceptional guest experiences, Pei Wei Asian Kitchen combines traditional recipes with modern culinary innovation to attract a diverse clientele. The company prides itself on maintaining the highest standards in food quality, safety, and customer service, making it a preferred dining destination for those seeking flavorful, freshly prepared Asian dishes in a vibrant and welcoming atmosphere.
The General Manager position at Pei Wei Asian Kitchen is a critical leadership role responsible for ensuring the overall operational success of a specified restaurant location. This role requires a dynamic individual who can inspire and guide the restaurant management team and staff towards achieving excellence in all operational areas. The General Manager champions the company’s core values and operating standards, ensures the delivery of a safe and sanitary dining environment, and fosters a positive and respectful employee culture. With a strong focus on building sales and profitability, the General Manager is tasked with implementing strategic initiatives and managing daily operations efficiently.
Key responsibilities include managing guest relations and customer satisfaction, increasing sales through effective local marketing and operational strategies, and maintaining strict compliance with food safety and sanitation guidelines. The role requires certification in Pei Wei Culinary and Front-of-the-House Operations, with the ability to perform these duties daily. This position also emphasizes the importance of recruiting, hiring, and training a skilled team, providing ongoing leadership and development to management staff, and ensuring operational standards related to food and labor costs are met.
Candidates for this role must possess strong competencies in sales building, conflict management, team development, hiring and staffing, emotional intelligence, embracing change, scheduling, food safety, and driving results. The General Manager is a goodwill ambassador for Pei Wei, representing the brand positively within the community while ensuring internal team success and guest satisfaction. The working conditions require physical endurance, including the ability to stand and walk for extended periods and handle moderate lifting during shifts.
This position typically requires at least two years of General Manager experience for external candidates or six months in a senior or assistant manager position within Pei Wei for internal candidates. A high school diploma or GED is mandatory. The company is an equal opportunity employer and supports reasonable accommodations for employees to successfully perform their job functions. The General Manager role offers a fulfilling career path in restaurant management within a reputable and growing company dedicated to high standards and exceptional guest experiences.
The General Manager position at Pei Wei Asian Kitchen is a critical leadership role responsible for ensuring the overall operational success of a specified restaurant location. This role requires a dynamic individual who can inspire and guide the restaurant management team and staff towards achieving excellence in all operational areas. The General Manager champions the company’s core values and operating standards, ensures the delivery of a safe and sanitary dining environment, and fosters a positive and respectful employee culture. With a strong focus on building sales and profitability, the General Manager is tasked with implementing strategic initiatives and managing daily operations efficiently.
Key responsibilities include managing guest relations and customer satisfaction, increasing sales through effective local marketing and operational strategies, and maintaining strict compliance with food safety and sanitation guidelines. The role requires certification in Pei Wei Culinary and Front-of-the-House Operations, with the ability to perform these duties daily. This position also emphasizes the importance of recruiting, hiring, and training a skilled team, providing ongoing leadership and development to management staff, and ensuring operational standards related to food and labor costs are met.
Candidates for this role must possess strong competencies in sales building, conflict management, team development, hiring and staffing, emotional intelligence, embracing change, scheduling, food safety, and driving results. The General Manager is a goodwill ambassador for Pei Wei, representing the brand positively within the community while ensuring internal team success and guest satisfaction. The working conditions require physical endurance, including the ability to stand and walk for extended periods and handle moderate lifting during shifts.
This position typically requires at least two years of General Manager experience for external candidates or six months in a senior or assistant manager position within Pei Wei for internal candidates. A high school diploma or GED is mandatory. The company is an equal opportunity employer and supports reasonable accommodations for employees to successfully perform their job functions. The General Manager role offers a fulfilling career path in restaurant management within a reputable and growing company dedicated to high standards and exceptional guest experiences.
Job Requirements
- High school diploma or GED
- 2 years General Manager experience for external candidates
- 6 months experience in a senior or assistant manager position within Pei Wei for internal candidates
- Certification in Pei Wei Culinary and Front-of-the-House Operations
- Ability to perform physical labor such as standing and walking for 8-10 hours and lifting up to 30 lbs
- Strong sales and team building competencies
- Effective conflict management skills
- Emotional intelligence and ability to adapt management style
- Comfortable with change and able to provide constructive feedback
- Ability to create efficient schedules balancing business and team needs
- Knowledge of food safety and sanitation guidelines
- Must obtain and maintain a safe food handler's permit within 6 months
- Ability to handle administrative duties including payroll and cash handling
- Willingness to act as a brand ambassador and community goodwill representative
Job Qualifications
- High school diploma or GED
- 2 years General Manager experience for external candidates
- 6 months Pei Wei Senior/Assistant Manager position for internal candidates
- Certification in Pei Wei Culinary and Front-of-the-House Operations
- Strong leadership and team development skills
- Proficient in performance management and employee coaching
- Knowledge of safety and sanitation regulations
- Effective communication and conflict resolution abilities
- Ability to develop and implement sales and marketing plans
- Experience managing food and labor costs
- Ability to oversee administrative tasks such as payroll and invoicing
- Skilled in maintaining food quality and safety standards
Job Duties
- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
- Food and Labor Costs
- Safety and Sanitation
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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