Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Pei Wei Asian Kitchen is a prominent fast-casual restaurant chain known for its commitment to delivering fresh and flavorful Asian-inspired cuisine. Renowned for its innovative approach to traditional dishes, Pei Wei emphasizes operational excellence, quality guest experiences, and a supportive work environment for its team members. With a growing presence and a dedicated customer base, Pei Wei continues to uphold high standards in food safety, service, and community engagement while fostering continuous growth and improvement within its locations. The company values leadership, integrity, and operational precision to maintain its reputation as a top choice for Asian dining enthusiasts seeking both taste and convenience.
The General Manager role at Pei Wei Asian Kitchen is a leadership position critical to ensuring the operational excellence of a designated restaurant. This role demands a dynamic individual who can provide consistent leadership and guidance to the restaurant management team and hourly employees. The General Manager is tasked with upholding all operating standards, processes, and recipes, ensuring that each location maintains the brand’s integrity and commitment to quality. Major responsibilities include driving sales and profitability, enhancing customer satisfaction, and ensuring a safe and sanitary environment for both guests and staff.
This position is ideal for individuals with a strong background in restaurant management who are passionate about building engaged teams that exceed performance goals. The General Manager must effectively manage various aspects of the business, including recruiting and training team members, performance management, and financial accountability such as payroll and cost control. The ability to implement and sustain company initiatives, lead community goodwill, and maintain compliance with safety regulations is essential. Certified expertise in Pei Wei Culinary and Front-of-the-House Operations is required, with daily involvement in operational duties.
In addition to operational leadership, the General Manager is responsible for fostering a respectful and quality employee experience by promoting open communication, conflict management, and team building. Sales growth is driven through innovative local marketing and by leveraging internal opportunities that align with long-term business strategies. The role requires hands-on involvement with inventory management, preparation standards, and the continuous pursuit of operational improvements to maximize guest satisfaction.
Pei Wei Asian Kitchen offers this General Manager position as a full-time role that includes competitive compensation and a comprehensive benefits package. Being part of a forward-thinking company dedicated to quality and innovation presents an outstanding career opportunity for those looking to advance within the restaurant industry. Overall, the General Manager plays a pivotal role in shaping the restaurant’s success through leadership, accountability, and a commitment to excellence across all facets of the operation.
The General Manager role at Pei Wei Asian Kitchen is a leadership position critical to ensuring the operational excellence of a designated restaurant. This role demands a dynamic individual who can provide consistent leadership and guidance to the restaurant management team and hourly employees. The General Manager is tasked with upholding all operating standards, processes, and recipes, ensuring that each location maintains the brand’s integrity and commitment to quality. Major responsibilities include driving sales and profitability, enhancing customer satisfaction, and ensuring a safe and sanitary environment for both guests and staff.
This position is ideal for individuals with a strong background in restaurant management who are passionate about building engaged teams that exceed performance goals. The General Manager must effectively manage various aspects of the business, including recruiting and training team members, performance management, and financial accountability such as payroll and cost control. The ability to implement and sustain company initiatives, lead community goodwill, and maintain compliance with safety regulations is essential. Certified expertise in Pei Wei Culinary and Front-of-the-House Operations is required, with daily involvement in operational duties.
In addition to operational leadership, the General Manager is responsible for fostering a respectful and quality employee experience by promoting open communication, conflict management, and team building. Sales growth is driven through innovative local marketing and by leveraging internal opportunities that align with long-term business strategies. The role requires hands-on involvement with inventory management, preparation standards, and the continuous pursuit of operational improvements to maximize guest satisfaction.
Pei Wei Asian Kitchen offers this General Manager position as a full-time role that includes competitive compensation and a comprehensive benefits package. Being part of a forward-thinking company dedicated to quality and innovation presents an outstanding career opportunity for those looking to advance within the restaurant industry. Overall, the General Manager plays a pivotal role in shaping the restaurant’s success through leadership, accountability, and a commitment to excellence across all facets of the operation.
Job Requirements
- High school diploma or GED required
- 2 years General Manager experience for external candidates
- 6 months Pei Wei Sr/Assistant Manager position for internal candidates
- Consistently identifies opportunities to build incremental sales growth
- Creates a sales culture among team members
- Leverages reports to identify drivers in sales trends
- Appropriately balances profitability with sales growth
- Steps up to conflicts and sees them as opportunities
- Uses focused listening to get an accurate read on the situation quickly
- Successfully resolves disputes with appropriate solutions
- Monitors behaviors to prevent conflicts from resurfacing
- Develops an environment where everyone is invested in the team
- Creates an atmosphere of open dialogue and feedback
- Builds both team morale and individual team member engagement
- Rallies the entire team behind key business goals and celebrates team successes
- Prioritizes hiring over short-term concerns
- Leverages a variety of sources to find new, diverse talent
- Thoroughly interviews candidates to prevent poor hires
- Ensures new team members have a quality onboarding experience
- Knows personal strengths and limitations and works to develop in those areas
- Can flex management style to fit the situation
- Exhibits a balance of pride and humility
- Understands his/her impact on others
- Is comfortable with the idea that change never stops
- Seeks to understand the reasons behind changes if they are not clear
- Works through personal concerns with change quickly
- Provides constructive feedback on further improvement after change implementation
- Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
- Schedules to meet the needs of the business while being considerate of team member needs
- Frequently evaluates business trends and adjusts schedule accordingly
- Ensures team member schedules are posted in advance and minimizes last minute changes
- Creates an environment where sanitation is non-negotiable
- Ensures team members understand the impact of food safety on the brand
- Constantly monitors factors that impact food safety and proactively addresses potential concerns
- Immediately escalates any food safety concerns
- Consistently delivers results in key performance metrics
- Holds others accountable for results while also exhibiting personal accountability for team results
- Sets and communicates appropriate priorities and tracks progress
- Does not sacrifice long-term results to achieve short term metrics
- Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- Must be able to stand and walk for periods of eight to ten hours in length each shift
Job Qualifications
- High school diploma or GED
- General Manager experience preferred
- Internal candidates require 6 months experience as Pei Wei Senior or Assistant Manager
- Certification in Pei Wei Culinary and Front-of-the-House Operations
- Proven leadership and team development skills
- Strong knowledge of operational standards, safety, and sanitation guidelines
- Experience with performance management and employee coaching
- Ability to drive sales and profitability
- Skilled in recruitment and staffing
- Excellent conflict resolution abilities
- Proficient in scheduling and labor cost control
- Knowledge of food safety practices and compliance
- Strong organizational and administrative capabilities
- Effective communication and interpersonal skills
Job Duties
- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates tasks appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles administrative tasks in daily operations including hiring, terminating, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months and always keeps permit current
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
