Pei Wei Asian Diner, LLC-Restaurant Assistant Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

Pei Wei is a dynamic, fast-casual restaurant chain known for its fresh and flavorful Asian-inspired dishes. Established with a mission to redefine quick dining, Pei Wei combines quality ingredients, innovative recipes, and a commitment to exceptional customer service to create a unique dining experience. The company has grown significantly since its inception, earning a loyal customer base through its consistent food quality, vibrant atmosphere, and a focus on delivering value with every meal. As part of a larger hospitality group, Pei Wei emphasizes team development, innovation, and operational excellence to stay competitive within the fast-casual dining industry. The restaurant operates in multiple locations across the United States, providing diverse employment opportunities and a supportive culture aimed at career advancement and personal growth.

The role of Assistant Manager at Pei Wei is integral to maintaining the high standards and smooth operation of the restaurant. Reporting directly to the General Manager, the Assistant Manager serves as a key leader responsible for all dining room and kitchen functions. This position requires minimal supervision, as the Assistant Manager must independently oversee daily restaurant operations to ensure that every customer enjoys a top-tier experience. Primary responsibilities include managing staff, resolving guest service issues with professionalism, and ensuring strict compliance with safety and sanitation standards. The Assistant Manager also plays a crucial role in food quality control, adherence to recipes and menu standards, and overseeing inventory management.

More specifically, the Assistant Manager assists the General Manager in administrative and operational tasks such as forecasting sales, managing labor costs, scheduling, and participating in recruitment and training processes. Leadership responsibilities extend to supervising team members, providing constructive coaching, and fostering a positive, safe, and respectful workplace environment. This position requires excellent communication skills to interact effectively with employees at all levels and the ability to step into the General Manager's role when needed, demonstrating sound decision-making and management expertise.

Ideal candidates for this role will have relevant management experience in the restaurant industry, knowledge of both front-of-house and back-of-house operations, and a commitment to achieving business goals through teamwork and operational effectiveness. Flexibility in handling a variety of operational challenges and a proactive approach to continuous improvement are essential. The Assistant Manager position at Pei Wei offers an exciting opportunity for professionals seeking to advance their careers in fast-casual dining management within a supportive and growth-oriented company.

Job Requirements

Decision making skills with timely and fact-based judgement
ability to learn quickly and adapt to new challenges
ability to operate equally in front-of-house and back-of-house environments
strong coaching and performance feedback abilities
ability to reach, bend, balance and transport objects weighing up to 30 lbs during a shift
ability to stand and walk for eight to ten hours per shift
experience in restaurant management or Pei Wei management roles as specified
high school diploma or GED preferred

Job Qualifications

High school diploma or GED preferred
for external candidates, 2 years management experience
for internal candidates, 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience combined with 1 year previous restaurant management experience
proficient and knowledgeable in front-of-house and back-of-house operations
strong leadership and communication skills
ability to train and develop team members
experience in food safety and sanitation practices
effective decision-making skills based on data and experience
ability to manage labor and cost controls effectively

Job Duties

Handles guest service issues professionally and with composure
fosters a safe, respectful and quality employee experience
partners with the GM to identify and address opportunities to increase business results using the P&L
accountable for following and executing all state safety and sanitation guidelines
consistently ensures proper timing and production of all food orders
supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
is responsible for maintaining all product quality standards by performing regular line checks
thoroughly completes all prep lists, order guides, and all cost and food inventories
supports the goals of the business including but not limited to food costs, labor, and team member retention
supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
is responsible for assisting the General Manager in recruiting, hiring, training
acts as a goodwill ambassador to the community of Pei Wei
is responsible for regular repairs and maintenance of the restaurant
is responsible for assisting the General Manager in the development of other managers and Shift Leaders
is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals