Pei Wei Asian Diner, LLC-Restaurant Assistant Manager

Pearland, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Training and Development

career advancement

401(k) Plan

Job Description

Pei Wei Asian Diner is a well-established fast-casual restaurant chain specializing in fresh, authentic Asian cuisine. With a commitment to providing high-quality food and exceptional customer service, Pei Wei has built a reputation for its vibrant dining experience and innovative menu offerings. The company fosters a dynamic work environment that values teamwork, leadership, and continuous improvement, making it an ideal workplace for professionals passionate about the restaurant industry.

The Assistant Manager at Pei Wei plays a crucial role in supporting the General Manager and ensuring the smooth operation of the restaurant. This position demands a proactive leader who can manage both front-of-house and back-of-house activities effectively while maintaining Pei Wei’s high standards for food quality, service, and safety. The Assistant Manager is responsible for executing all dining room and kitchen functions according to established operational guidelines. They act as the primary leader in the General Manager’s absence and are essential in training, motivating, and managing the restaurant team to achieve business goals.

In this role, the Assistant Manager addresses guest service issues calmly and professionally, fostering a respectful and safe employee environment. They collaborate with the General Manager to analyze business performance, manage budgets and costs, and optimize labor scheduling to meet operational targets. The position requires in-depth knowledge of food safety, quality control, inventory management, and staff development. The Assistant Manager also oversees the maintenance and repair of restaurant facilities, interacts with the community as a goodwill ambassador, and ensures compliance with all regulatory guidelines.

As a leadership position within Pei Wei, the Assistant Manager must possess strong decision-making abilities, adapt quickly to new challenges, and provide consistent coaching to develop team member skills and confidence. The role is ideal for individuals with restaurant management experience who are eager to contribute to a thriving brand and grow within the company. The Assistant Manager position is full-time and offers competitive compensation reflective of the responsibilities involved, emphasizing career advancement opportunities and a positive work culture within the Pei Wei family.

Job Requirements

Two years management experience for external candidates
one year Pei Wei Manager experience or six months Pei Wei Manager experience and one-year previous restaurant management experience for internal candidates
high school diploma or GED preferred
must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
must be able to stand and walk for periods of eight to ten hours in length each shift

Job Qualifications

Two years management experience for external candidates
one year Pei Wei Manager experience or six months Pei Wei Manager experience and one-year previous restaurant management experience for internal candidates
high school diploma or GED preferred
applies data from multiple sources as well as experience to support fact-based decisions
makes decisions in a timely manner
decisions balance urgency with long-term execution
decisions demonstrate good judgement
quickly grasps and applies new concepts
leverages previous experiences and learning to solve new problems
reviews successes and failures for clues to drive future improvement
completes FOH and BOH certification
is equally competent in FOH and BOH
has the knowledge and ability to train team members in all positions
recognizes how FOH and BOH impact each other and the overall guest experience
consistently observes team member behaviors and identifies frequent coaching opportunities
provides constructive coaching in a manner which builds team member confidence and performance
models desired behaviors to support coaching
provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results

Job Duties

Handles guest service issues professionally and with composure
fosters a safe, respectful and quality employee experience
partners with the GM to identify and address opportunities to increase business results using the P&L
accountable for following and executing all state safety and sanitation guidelines
consistently ensures proper timing and production of all food orders
supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
is responsible for maintaining all product quality standards by performing regular line checks
thoroughly completes all prep lists, order guides, and all cost and food inventories
supports the goals of the business including but not limited to food costs, labor, and team member retention
supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
is responsible for assisting the General Manager in recruiting, hiring, training
acts as a goodwill ambassador to the community of Pei Wei
is responsible for regular repairs and maintenance of the restaurant
is responsible for assisting the General Manager in the development of other managers and Shift Leaders
is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals