Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
performance bonuses
Job Description
Pei Wei is a contemporary Asian restaurant chain known for its commitment to fresh ingredients, bold flavors, and quality customer experiences. Established as a fast-casual dining option, Pei Wei offers a dynamic and vibrant dining environment that caters to guests seeking flavorful and customizable Asian-inspired cuisine. The company prides itself on maintaining high operational standards and delivering exceptional service in every location. With a focus on innovation and customer satisfaction, Pei Wei continues to grow and uphold its reputation as a leader in the casual dining segment.
The role of Assistant Manager at Pei Wei is a critical leadership position reporting directly to the General Manager. This position requires a proactive and capable individual who can effectively oversee daily restaurant operations with minimal supervision. The Assistant Manager is entrusted with managing both the dining room and kitchen functions to align with Pei Wei's strict operational standards. Day-to-day responsibilities involve ensuring smooth communication across all staff levels and maintaining excellent guest service standards. A key part of the job is stepping in as the acting leader of the restaurant in the absence of the General Manager.
In this role, the Assistant Manager plays a vital role in driving business results by partnering with the General Manager to optimize financial performance through profit and loss management and by fostering a positive work environment. This includes supervising training of food preparation and service practices, ensuring all safety and sanitation guidelines are followed, and overseeing inventory and cost controls to maintain product quality and operational efficiency. The Assistant Manager supports business goals focused on food costs, labor management, and team member retention. They are also responsible for assisting in hiring, training, and developing management and leadership teams within the restaurant.
The position demands strong decision-making skills, adaptability to new challenges, and the ability to coach and lead staff effectively while maintaining a focus on delivering a high-quality guest experience. Working conditions require stamina and physical capability to perform tasks that include standing for extended periods and handling objects weighing up to 30 pounds. Pei Wei offers a collaborative and growth-oriented work environment where leadership and operational skills are valued and rewarded.
The role of Assistant Manager at Pei Wei is a critical leadership position reporting directly to the General Manager. This position requires a proactive and capable individual who can effectively oversee daily restaurant operations with minimal supervision. The Assistant Manager is entrusted with managing both the dining room and kitchen functions to align with Pei Wei's strict operational standards. Day-to-day responsibilities involve ensuring smooth communication across all staff levels and maintaining excellent guest service standards. A key part of the job is stepping in as the acting leader of the restaurant in the absence of the General Manager.
In this role, the Assistant Manager plays a vital role in driving business results by partnering with the General Manager to optimize financial performance through profit and loss management and by fostering a positive work environment. This includes supervising training of food preparation and service practices, ensuring all safety and sanitation guidelines are followed, and overseeing inventory and cost controls to maintain product quality and operational efficiency. The Assistant Manager supports business goals focused on food costs, labor management, and team member retention. They are also responsible for assisting in hiring, training, and developing management and leadership teams within the restaurant.
The position demands strong decision-making skills, adaptability to new challenges, and the ability to coach and lead staff effectively while maintaining a focus on delivering a high-quality guest experience. Working conditions require stamina and physical capability to perform tasks that include standing for extended periods and handling objects weighing up to 30 pounds. Pei Wei offers a collaborative and growth-oriented work environment where leadership and operational skills are valued and rewarded.
Job Requirements
- External candidates must have two years management experience
- Internal candidates must have one year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience
- high school diploma or GED preferred
- ability to make decisions using data and experience
- timely decision-making
- ability to balance urgency with long-term planning
- good judgment
- adaptability for unfamiliar tasks
- quick learning ability
- problem-solving skills
- capability to review and learn from past outcomes
- FOH and BOH certification completion
- competence in FOH and BOH
- ability to train all team positions
- understanding of FOH and BOH coordination
- consistent coaching skills
- ability to provide feedback and build team member confidence
- ability to stand and walk for eight to ten hours per shift
- ability to reach, bend, balance, and transport objects up to 30 pounds
Job Qualifications
- Two years management experience for external candidates
- One year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience for internal candidates
- high school diploma or GED preferred
- strong decision-making skills
- ability to apply data and experience to support fact-based decisions
- timely decision-making balancing urgency with long-term execution
- good judgment in decisions
- ability to quickly learn and adapt to new concepts
- experience leveraging previous learning to solve new problems
- capability to review successes and failures to drive future improvement
- completion of FOH and BOH certification
- competence in front of house and back of house operations
- ability to train team members in all positions
- understanding of front of house and back of house impact on guest experience
- consistent observation and coaching of team member behaviors
- ability to provide constructive coaching to build confidence and performance
- role model desired behaviors
- ability to provide ongoing feedback related to coaching
Job Duties
- Handles guest service issues professionally and with composure
- fosters a safe, respectful and quality employee experience
- partners with the GM to identify and address opportunities to increase business results using the P&L
- accountable for following and executing all state safety and sanitation guidelines
- consistently ensures proper timing and production of all food orders
- supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- is responsible for maintaining all product quality standards by performing regular line checks
- thoroughly completes all prep lists, order guides, and all cost and food inventories
- supports the goals of the business including but not limited to food costs, labor, and team member retention
- supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- is responsible for assisting the General Manager in recruiting, hiring, training
- acts as a goodwill ambassador to the community of Pei Wei
- is responsible for regular repairs and maintenance of the restaurant
- is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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