Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid holidays
Job Description
Pei Wei is a dynamic and fast-growing restaurant chain known for its fresh and flavorful Asian-inspired cuisine. Established as a leader in the fast-casual dining sector, Pei Wei focuses on delivering high-quality food with exceptional guest service in a contemporary and inviting environment. The company prides itself on fostering a positive workplace culture that values respect, teamwork, and continuous improvement, making it an excellent place for career growth within the hospitality industry.
As an Assistant Manager at Pei Wei, you will play a critical role in ensuring the smooth operation of the restaurant by managing and executing all dining room and kitchen functions to meet the brand's rigorous operational standards. Reporting directly to the General Manager, the Assistant Manager is expected to operate with a high degree of independence, overseeing daily restaurant activities, managing staff, and ensuring compliance with safety and sanitation regulations. This position acts as a key leadership role by assuming full responsibility for the restaurant in the General Manager's absence.
Your primary focus will be on delivering exceptional guest experiences by handling service issues professionally and promoting a safe and respectful workplace for all team members. You will collaborate with the General Manager to analyze financial performance, identify opportunities for business growth, and implement strategic initiatives to increase sales while controlling costs. In addition, you will oversee food preparation, ensuring that all dishes are produced on time and meet quality standards, and you will conduct regular quality checks with strict adherence to company recipes and procedures.
A key part of your role involves training and developing team members, including managers and shift leaders, helping to build a strong, knowledgeable workforce capable of maintaining Pei Wei's high standards. You will be instrumental in recruitment, hiring, and employee retention strategies, working directly with the General Manager to attract and retain talented individuals.
Operational responsibilities also include managing inventory, cost controls, ordering supplies, and maintaining the restaurant’s physical condition through regular repairs and maintenance. By forecasting sales accurately and creating efficient staffing schedules, you will ensure that labor costs align with budget goals while maintaining excellent customer service levels.
This role demands strong decision-making and adaptive learning skills, allowing you to handle unfamiliar challenges effectively and make well-informed decisions even under pressure. The ideal candidate will exhibit proficiency across front-of-house and back-of-house operations, be skilled in coaching and performance management, and excel at communicating across all levels of the organization. This position offers an exciting opportunity to grow your career in restaurant management within a reputable and supportive company.
As an Assistant Manager at Pei Wei, you will play a critical role in ensuring the smooth operation of the restaurant by managing and executing all dining room and kitchen functions to meet the brand's rigorous operational standards. Reporting directly to the General Manager, the Assistant Manager is expected to operate with a high degree of independence, overseeing daily restaurant activities, managing staff, and ensuring compliance with safety and sanitation regulations. This position acts as a key leadership role by assuming full responsibility for the restaurant in the General Manager's absence.
Your primary focus will be on delivering exceptional guest experiences by handling service issues professionally and promoting a safe and respectful workplace for all team members. You will collaborate with the General Manager to analyze financial performance, identify opportunities for business growth, and implement strategic initiatives to increase sales while controlling costs. In addition, you will oversee food preparation, ensuring that all dishes are produced on time and meet quality standards, and you will conduct regular quality checks with strict adherence to company recipes and procedures.
A key part of your role involves training and developing team members, including managers and shift leaders, helping to build a strong, knowledgeable workforce capable of maintaining Pei Wei's high standards. You will be instrumental in recruitment, hiring, and employee retention strategies, working directly with the General Manager to attract and retain talented individuals.
Operational responsibilities also include managing inventory, cost controls, ordering supplies, and maintaining the restaurant’s physical condition through regular repairs and maintenance. By forecasting sales accurately and creating efficient staffing schedules, you will ensure that labor costs align with budget goals while maintaining excellent customer service levels.
This role demands strong decision-making and adaptive learning skills, allowing you to handle unfamiliar challenges effectively and make well-informed decisions even under pressure. The ideal candidate will exhibit proficiency across front-of-house and back-of-house operations, be skilled in coaching and performance management, and excel at communicating across all levels of the organization. This position offers an exciting opportunity to grow your career in restaurant management within a reputable and supportive company.
Job Requirements
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1 year previous restaurant management experience for internal candidates
- high school diploma or GED preferred
- applies data from multiple sources as well as experience to support fact-based decisions
- makes decisions in a timely manner
- decisions balance urgency with long-term execution
- decisions demonstrate good judgement
- enjoys the challenge of unfamiliar tasks
- quickly grasps and applies new concepts
- leverages previous experiences and learning to solve new problems
- reviews successes and failures for clues to drive future improvement
- completes FOH and BOH certification
- is equally competent in FOH and BOH
- has the knowledge and ability to train team members in all positions
- recognizes how FOH and BOH impact each other and the overall guest experience
- consistently observes team member behaviors and identifies frequent coaching opportunities
- provides constructive coaching in a manner which builds team member confidence and performance
- models desired behaviors to support coaching
- provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results
- must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- must be able to stand and walk for periods of eight to ten hours in length each shift
Job Qualifications
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1 year previous restaurant management experience for internal candidates
- high school diploma or GED preferred
- proficiency in front-of-house and back-of-house operations
- strong leadership and team coaching skills
- excellent communication and interpersonal skills
- ability to make timely and fact-based decisions
- experience in training and developing staff
- knowledge of safety and sanitation standards
- ability to manage inventory and cost controls
Job Duties
- Handles guest service issues professionally and with composure
- fosters a safe, respectful and quality employee experience
- partners with the GM to identify and address opportunities to increase business results using the P&L
- accountable for following and executing all state safety and sanitation guidelines
- consistently ensures proper timing and production of all food orders
- supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- is responsible for maintaining all product quality standards by performing regular line checks
- thoroughly completes all prep lists, order guides, and all cost and food inventories
- supports the goals of the business including but not limited to food costs, labor, and team member retention
- supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- is responsible for assisting the General Manager in recruiting, hiring, training
- acts as a goodwill ambassador to the community of Pei Wei
- is responsible for regular repairs and maintenance of the restaurant
- is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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