Pei Wei Asian Diner, LLC-Restaurant Assistant Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Pei Wei is a fast-casual Asian dining restaurant chain known for delivering made-to-order meals with authentic flavors inspired by traditional Asian cuisine. Founded with a commitment to fresh ingredients and inviting dining experiences, Pei Wei has grown to become a popular choice for customers seeking quality dining in a relaxed and modern atmosphere. As a part of the restaurant industry, Pei Wei emphasizes operational excellence, superior guest services, and a collaborative workplace culture aimed at fostering team growth and customer satisfaction. The company is dedicated to maintaining high standards in food preparation, employee training, and community engagement, ensuring a consistent and memorable experience for their guests.
The Assistant Manager role at Pei Wei is crucial in supporting the General Manager in all aspects of restaurant operations. This position requires a leadership mindset with the ability to manage both the dining room and kitchen functions to meet established operational standards. The Assistant Manager is responsible for ensuring exceptional guest service, fostering a safe and respectful work environment, and driving business results through effective teamwork and resource management. Acting as the General Manager's second-in-command, this role demands strong communication skills to lead staff at all levels and take charge in the absence of the General Manager.
Key responsibilities include overseeing food production quality, training team members, managing inventory, handling guest service concerns compassionately, and supporting the financial goals of the restaurant including food costs, labor efficiency, and team member retention. The role also involves coordinating repairs and maintenance, recruiting and developing management team members, and contributing to sales forecasting and scheduling. This is an excellent opportunity for individuals with management experience in the restaurant industry who are seeking to grow their leadership career with a respected and dynamic brand. Employment type is likely full-time with competitive salary details available through Pei Wei recruitment channels.
The Assistant Manager role at Pei Wei is crucial in supporting the General Manager in all aspects of restaurant operations. This position requires a leadership mindset with the ability to manage both the dining room and kitchen functions to meet established operational standards. The Assistant Manager is responsible for ensuring exceptional guest service, fostering a safe and respectful work environment, and driving business results through effective teamwork and resource management. Acting as the General Manager's second-in-command, this role demands strong communication skills to lead staff at all levels and take charge in the absence of the General Manager.
Key responsibilities include overseeing food production quality, training team members, managing inventory, handling guest service concerns compassionately, and supporting the financial goals of the restaurant including food costs, labor efficiency, and team member retention. The role also involves coordinating repairs and maintenance, recruiting and developing management team members, and contributing to sales forecasting and scheduling. This is an excellent opportunity for individuals with management experience in the restaurant industry who are seeking to grow their leadership career with a respected and dynamic brand. Employment type is likely full-time with competitive salary details available through Pei Wei recruitment channels.
Job Requirements
- High school diploma or GED preferred
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1 year previous restaurant management experience for internal candidates
- Applies data from multiple sources as well as experience to support fact-based decisions
- Makes decisions in a timely manner
- Decisions balance urgency with long-term execution
- Decisions demonstrate good judgement
- Enjoys the challenge of unfamiliar tasks
- Quickly grasps and applies new concepts
- Leverages previous experiences and learning to solve new problems
- Reviews successes and failures for clues to drive future improvement
- Completes FOH and BOH certification
- Is equally competent in FOH and BOH
- Has the knowledge and ability to train team members in all positions
- Recognizes how FOH and BOH impact each other and the overall guest experience
- Consistently observes team member behaviors and identifies frequent coaching opportunities
- Provides constructive coaching in a manner which builds team member confidence and performance
- Models desired behaviors to support coaching
- Provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results
- Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- Must be able to stand and walk for periods of eight to ten hours in length each shift
Job Qualifications
- High school diploma or GED preferred
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1 year previous restaurant management experience for internal candidates
- Knowledge of safety and sanitation guidelines
- Strong leadership and communication skills
- Ability to train and develop staff
Job Duties
- Handles guest service issues professionally and with composure
- Fosters a safe, respectful and quality employee experience
- Partners with the GM to identify and address opportunities to increase business results using the P&L
- Accountable for following and executing all state safety and sanitation guidelines
- Consistently ensures proper timing and production of all food orders
- Supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- Is responsible for maintaining all product quality standards by performing regular line checks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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