Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Gym membership
Paid holidays
Job Description
Pei Wei Asian Kitchen is a fast-casual restaurant chain that specializes in serving fresh, flavorful Asian-inspired dishes made from scratch daily. With a commitment to delivering exceptional dining experiences, Pei Wei has established itself as a favorite destination for guests seeking delicious meals in a welcoming environment. The company values a culture of respect, quality, and continuous improvement, supporting its employees in delivering their best while maintaining high operational standards. Pei Wei operates numerous locations nationwide, each managed by a dedicated team focused on efficiency, customer service, and food excellence. The restaurant prides itself on not only the quality of its food but also on fostering a positive workplace culture that ensures safety and respect for all team members.
The Assistant Manager role at Pei Wei is a crucial leadership position that reports directly to the General Manager. This full-time role requires an individual capable of managing day-to-day restaurant operations with minimal supervision, while also leading the team to uphold the company’s high standards. The Assistant Manager is responsible for both dining room and kitchen operations, ensuring all tasks are executed smoothly according to Pei Wei's operational standards. This includes managing guest service issues professionally, fostering a respectful and safe environment for employees, and actively contributing to the restaurant’s business success by partnering with the General Manager to analyze sales data and control costs.
Additionally, the Assistant Manager must ensure compliance with state safety and sanitation guidelines, oversee food preparation to maintain quality and consistent timing, and supervise staff training on menu items and operational procedures. They carry significant responsibility for maintaining inventory accuracy, completing prep lists, and monitoring food costs to achieve business goals. Leadership extends to staff management, including assigning tasks, recruiting, hiring, and mentoring team members as needed. The Assistant Manager also acts as a goodwill ambassador in the community, responsible for maintaining the restaurant’s physical condition through timely repairs and upkeep. Proficiency in handling all ordering systems and tools is required to ensure seamless supply chain management.
The role demands strong decision-making skills, adaptability to new challenges, and a balanced focus on both front-of-house and back-of-house operations. The ideal candidate is someone who enjoys coaching and developing team members, reinforcing positive behaviors, and striving for continuous improvement. Physical stamina is necessary to meet the demands of the job, as it involves prolonged standing, walking, and occasional lifting of objects weighing up to 30 pounds.
Overall, Pei Wei’s Assistant Manager position is an excellent opportunity for experienced restaurant professionals aiming to advance their leadership career in a vibrant, guest-focused environment. The company emphasizes equal employment opportunities and provides reasonable accommodations to support employees in successfully performing their roles.
The Assistant Manager role at Pei Wei is a crucial leadership position that reports directly to the General Manager. This full-time role requires an individual capable of managing day-to-day restaurant operations with minimal supervision, while also leading the team to uphold the company’s high standards. The Assistant Manager is responsible for both dining room and kitchen operations, ensuring all tasks are executed smoothly according to Pei Wei's operational standards. This includes managing guest service issues professionally, fostering a respectful and safe environment for employees, and actively contributing to the restaurant’s business success by partnering with the General Manager to analyze sales data and control costs.
Additionally, the Assistant Manager must ensure compliance with state safety and sanitation guidelines, oversee food preparation to maintain quality and consistent timing, and supervise staff training on menu items and operational procedures. They carry significant responsibility for maintaining inventory accuracy, completing prep lists, and monitoring food costs to achieve business goals. Leadership extends to staff management, including assigning tasks, recruiting, hiring, and mentoring team members as needed. The Assistant Manager also acts as a goodwill ambassador in the community, responsible for maintaining the restaurant’s physical condition through timely repairs and upkeep. Proficiency in handling all ordering systems and tools is required to ensure seamless supply chain management.
The role demands strong decision-making skills, adaptability to new challenges, and a balanced focus on both front-of-house and back-of-house operations. The ideal candidate is someone who enjoys coaching and developing team members, reinforcing positive behaviors, and striving for continuous improvement. Physical stamina is necessary to meet the demands of the job, as it involves prolonged standing, walking, and occasional lifting of objects weighing up to 30 pounds.
Overall, Pei Wei’s Assistant Manager position is an excellent opportunity for experienced restaurant professionals aiming to advance their leadership career in a vibrant, guest-focused environment. The company emphasizes equal employment opportunities and provides reasonable accommodations to support employees in successfully performing their roles.
Job Requirements
- External candidates must have 2 years management experience
- Internal candidates require 1 year Pei Wei manager experience or 6 months Pei Wei manager experience plus 1 year prior restaurant management experience
- High school diploma or GED preferred
- Ability to handle guest service issues professionally
- Must foster a safe and respectful work environment
- Must follow and execute all state safety and sanitation guidelines
- Ability to supervise and facilitate training
- Must complete prep lists and manage inventories
- Skilled in task delegation and staff supervision
- Competent in placing all restaurant orders
- Must be able to reach, bend, balance and transport objects up to 30 lbs
- Must stand and walk for 8 to 10 hours per shift
- Must apply fact-based decision making
- Ability to adapt to unfamiliar tasks quickly
- Completion of FOH and BOH certification
- Must provide effective coaching to improve team performance
Job Qualifications
- High school diploma or GED preferred
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience combined with 1 year previous restaurant management experience for internal candidates
- Strong decision-making skills applying data and experience to support facts
- Ability to make timely decisions balancing urgency and long-term execution
- Demonstrates good judgement
- Ability to quickly grasp and apply new concepts
- Skilled in leveraging previous experiences to solve problems
- Experience reviewing successes and failures to drive future improvements
- Completion of FOH and BOH certification
- Competency in both front-of-house and back-of-house operations
- Knowledge to train team members in all positions
- Recognition of impact of FOH and BOH on guest experience
- Experience providing constructive coaching and building team confidence
- Ability to model desired behaviors and provide ongoing feedback
Job Duties
- Handles guest service issues professionally and with composure
- Fosters a safe, respectful and quality employee experience
- Partners with the GM to identify and address opportunities to increase business results using the P&L
- Accountable for following and executing all state safety and sanitation guidelines
- Consistently ensures proper timing and production of all food orders
- Supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- Is responsible for maintaining all product quality standards by performing regular line checks
- Thoroughly completes all prep lists, order guides, and all cost and food inventories
- Supports the goals of the business including food costs, labor, and team member retention
- Supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- Is responsible for assisting the General Manager in recruiting, hiring, training
- Acts as a goodwill ambassador to the community of Pei Wei
- Is responsible for regular repairs and maintenance of the restaurant
- Is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- Is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- Partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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