Pei Wei Asian Diner, LLC-Restaurant Assistant Manager

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Pei Wei Asian Diner is a well-established restaurant chain known for its commitment to delivering fresh, flavorful Asian-inspired dishes in a fast-casual dining environment. With a focus on quality ingredients, excellent customer service, and a vibrant atmosphere, Pei Wei has earned a reputation for being a favorite dining destination for guests seeking a quick yet satisfying meal. The brand emphasizes operational excellence, teamwork, and consistent guest experiences across all its locations. Pei Wei supports career growth and development within the hospitality industry, fostering an inclusive environment where employees can thrive and contribute to the restaurant's success.

The role of the Assistant Manager at Pei Wei is a pivotal leadership position that reports directly to the General Manager. This role demands a proactive individual who can manage and execute all dining room and kitchen operations according to Pei Wei's high operational standards. The Assistant Manager acts as a key leader within the restaurant, taking charge in the General Manager's absence while ensuring smooth and efficient restaurant functionality. Responsibilities include managing staff, maintaining food quality and safety standards, overseeing inventory and cost control, and delivering exceptional guest service. This position requires excellent communication skills, the ability to lead diverse teams, and strong decision-making capabilities to drive business goals such as food cost management, labor efficiency, and team member retention. Additionally, the Assistant Manager supports recruitment, training, and development initiatives, cultivating a positive and productive work environment for all employees. This is a full-time managerial position designed for candidates who are passionate about restaurant operations and eager to contribute to the continued growth and success of Pei Wei.

Job Requirements

High school diploma or GED preferred
two years management experience for external candidates
one year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience for internal candidates
ability to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
ability to stand and walk for periods of eight to ten hours in length each shift
good judgment and decision-making skills
effective communication and leadership abilities
knowledge of food safety and sanitation guidelines
ability to work in fast-paced restaurant environment

Job Qualifications

Two years management experience for external candidates
one year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience for internal candidates
high school diploma or GED preferred
proficiency in FOH and BOH operations
ability to train team members in all positions
strong coaching and leadership skills
good decision-making and judgment
ability to apply data from multiple sources for fact-based decisions
effective communication skills
experience in food safety and sanitation standards

Job Duties

Handles guest service issues professionally and with composure
fosters a safe, respectful and quality employee experience
partners with the GM to identify and address opportunities to increase business results using the P&L
accountable for following and executing all state safety and sanitation guidelines
consistently ensures proper timing and production of all food orders
supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
is responsible for maintaining all product quality standards by performing regular line checks
thoroughly completes all prep lists, order guides, and all cost and food inventories
supports the goals of the business including but not limited to food costs, labor, and team member retention
supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
is responsible for assisting the General Manager in recruiting, hiring, training
acts as a goodwill ambassador to the community of Pei Wei
is responsible for regular repairs and maintenance of the restaurant
is responsible for assisting the General Manager in the development of other managers and Shift Leaders
is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals