Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Pei Wei is a renowned fast-casual restaurant specializing in Asian-inspired cuisine, known for its commitment to quality food, excellent service, and a welcoming dining experience. The company operates multiple locations across the United States, focusing on delivering fresh, flavorful dishes in a vibrant and friendly atmosphere. As a part of the restaurant management team at Pei Wei, team members are expected to uphold the company’s values, drive operational success, and ensure customer satisfaction through exceptional service and efficient management.
The Assistant Manager role at Pei Wei is a pivotal leadership position that reports directly to the General Manager. This role is responsible for overseeing restaurant operations, including both the dining room and kitchen functions, to ensure they meet the high operational standards set by Pei Wei. The position requires a leader who can operate independently with minimal direction while motivating and guiding the restaurant team toward achieving business goals. The Assistant Manager acts as the General Manager's representative and assumes full leadership responsibilities in their absence.
This role demands a hands-on manager who excels in communication, problem-solving, and team building. The Assistant Manager handles guest issues with professionalism and composure, fostering a positive and respectful environment for both staff and customers. They are also deeply involved in staff training, quality control, and inventory management, ensuring that all food orders are prepared correctly and on time while maintaining compliance with state safety and sanitation standards.
In partnership with the General Manager, the Assistant Manager plays a critical role in driving the financial success of the restaurant. This includes analyzing sales and expenses using profit and loss (P&L) statements, managing labor costs by forecasting sales and developing efficient staffing schedules, and supporting employee retention strategies. The ability to manage costs effectively while delivering a top-notch customer experience is vital to this position.
Furthermore, the Assistant Manager is responsible for coaching and developing team members, including other managers and shift leaders, to strengthen the leadership bench within the restaurant. This leadership extends to acting as a goodwill ambassador within the community, representing Pei Wei positively and building strong customer relationships. The role also includes responsibilities for routine maintenance and repair tasks to ensure the restaurant remains in excellent condition.
Candidates for this position should be proficient in ordering supplies and maintaining accurate records of inventory and prep lists. The Assistant Manager must be adaptable, have strong decision-making skills, and be capable of managing the dynamic challenges of fast-paced restaurant operations. Overall, this position is essential for maintaining Pei Wei’s reputation for excellence and plays a crucial role in contributing to the restaurant’s ongoing growth and success.
The Assistant Manager role at Pei Wei is a pivotal leadership position that reports directly to the General Manager. This role is responsible for overseeing restaurant operations, including both the dining room and kitchen functions, to ensure they meet the high operational standards set by Pei Wei. The position requires a leader who can operate independently with minimal direction while motivating and guiding the restaurant team toward achieving business goals. The Assistant Manager acts as the General Manager's representative and assumes full leadership responsibilities in their absence.
This role demands a hands-on manager who excels in communication, problem-solving, and team building. The Assistant Manager handles guest issues with professionalism and composure, fostering a positive and respectful environment for both staff and customers. They are also deeply involved in staff training, quality control, and inventory management, ensuring that all food orders are prepared correctly and on time while maintaining compliance with state safety and sanitation standards.
In partnership with the General Manager, the Assistant Manager plays a critical role in driving the financial success of the restaurant. This includes analyzing sales and expenses using profit and loss (P&L) statements, managing labor costs by forecasting sales and developing efficient staffing schedules, and supporting employee retention strategies. The ability to manage costs effectively while delivering a top-notch customer experience is vital to this position.
Furthermore, the Assistant Manager is responsible for coaching and developing team members, including other managers and shift leaders, to strengthen the leadership bench within the restaurant. This leadership extends to acting as a goodwill ambassador within the community, representing Pei Wei positively and building strong customer relationships. The role also includes responsibilities for routine maintenance and repair tasks to ensure the restaurant remains in excellent condition.
Candidates for this position should be proficient in ordering supplies and maintaining accurate records of inventory and prep lists. The Assistant Manager must be adaptable, have strong decision-making skills, and be capable of managing the dynamic challenges of fast-paced restaurant operations. Overall, this position is essential for maintaining Pei Wei’s reputation for excellence and plays a crucial role in contributing to the restaurant’s ongoing growth and success.
Job Requirements
- Two years management experience for external candidates
- One year Pei Wei Manager experience or six months Pei Wei Manager experience plus one year previous restaurant management experience for internal candidates
- High school diploma or GED preferred
- Ability to reach, bend, balance, and transport objects up to 30 lbs during a shift
- Ability to stand and walk for eight to ten hours during a shift
- Strong decision-making skills
- Adaptability and willingness to learn
- Ability to train and coach team members
- Knowledge of food safety and sanitation guidelines
- Ability to manage both front of house and back of house operations
Job Qualifications
- Two years of management experience for external candidates
- One year of Pei Wei Manager experience or six months Pei Wei Manager experience plus one year previous restaurant management experience for internal candidates
- High school diploma or GED preferred
- Strong decision-making skills and ability to apply data and experience for fact-based decisions
- Ability to make timely decisions that balance urgency with long-term impact
- Good judgment in decisions
- Adaptability to learn and apply new concepts quickly
- Experience in training team members in both front of house and back of house positions
- Experience in coaching team members to improve performance
- Knowledge of food preparation and safety standards
- Competency in managing both front of house and back of house operations
Job Duties
- Handle guest service issues professionally and with composure
- Foster a safe, respectful, and quality employee experience
- Partner with the General Manager to identify and address opportunities to increase business results using the profit and loss statement
- Follow and execute all state safety and sanitation guidelines
- Ensure proper timing and production of all food orders
- Supervise and facilitate training of food preparation and execution of all menu items, procedures, and recipes
- Maintain product quality standards by performing regular line checks
- Complete all prep lists, order guides, and cost and food inventories
- Support business goals including food costs, labor, and team member retention
- Supervise, assign, and delegate tasks to staff and other management members
- Assist the General Manager in recruiting, hiring, and training
- Act as a goodwill ambassador to the Pei Wei community
- Oversee regular repairs and maintenance of the restaurant
- Assist the General Manager in developing other managers and shift leaders
- Place all restaurant orders including Coke, DSI, Ed
- Partner with the General Manager to forecast sales and develop staffing schedules to meet business demands and labor goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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