Pediatric Urgent Care- Front Desk Associate (Part-Time) West Hartford, CT
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Professional Development
Paid holidays
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, offering compassionate and comprehensive care to children and their families. As a reputable medical practice, PM Pediatric Care prides itself on its commitment to delivering first-class experiences by emphasizing passion, customer focus, and a supportive environment where team members truly believe in their work. The company fosters a culture that aligns with its mission, vision, values, and dedication to quality patient care, ensuring all interactions are efficient, accurate, and empathetic. This healthcare organization operates with a patient-centered approach, aiming to address the unique needs of each family and... Show More
Job Requirements
- high school diploma or GED
- prior front desk, concierge, customer service, or hospitality experience preferred
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- ability to calculate simple figures such as adding up receipts and counting cash drawers
- ability to navigate multiple computer systems
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with families
- comfortability with routinely shifting demands
- team player that can function independently in a fast-paced environment
Job Qualifications
- high school diploma or GED
- team player who can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible schedules and occasional travel to other sites
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding receipts and counting cash drawers
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to react to urgent situations
- prior healthcare environment experience and knowledge of medical insurance preferred
- socially perceptive with ability to relate to children and families
- comfort with routinely shifting demands
- ability to navigate multiple computer systems
- prior front desk, concierge, customer service, or hospitality experience preferred
Job Duties
- Greet families professionally both in person and on the phone
- answer patient and family questions to the best of ability and seek clarification when needed
- apply empathy and active listening in difficult interpersonal situations
- support patient care quality initiatives as directed
- coordinate escalations and urgent issues to ensure timely and complete resolutions
- collaborate and communicate with site leadership to manage complex patient issues
- employ PM Pediatric Care's core values to help patients, families, and team members navigate systems before, during, and after visits
- monitor and manage patient flow including assisting families with self-registration processes
- keep current on workflows, responsibilities, and technology through education
- register all patients and maintain accurate patient accounts while ensuring HIPAA compliance
- manage and act upon incoming patient documents, mail, and correspondence with proper documentation and storage
- maintain confidentiality and privacy of all patient accounts
- perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
- execute other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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