Pediatric Urgent Care- Front Desk Associate (Part-Time) West Hartford, CT

Hartford, CT, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Professional Development

Flexible Schedule

Employee wellness programs

Retirement Plan

Job Description

PM Pediatric Care is a dedicated healthcare organization specializing in providing compassionate and comprehensive pediatric care to families and children. The company is deeply committed to creating a supportive environment where both patients and employees thrive. At PM Pediatric Care, the focus is on delivering first-class healthcare experiences that emphasize empathy, efficiency, and accuracy. The organization integrates its core values into every aspect of its operations, fostering a culture of respect, professionalism, and continuous improvement. This commitment to excellence makes PM Pediatric Care a leader in pediatric healthcare services, known for its patient-centered approach and collaborative team environment.

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Job Requirements

High school diploma or GED
ability to work flexible schedules based on office needs
availability to travel occasionally to another site within reason
prior healthcare experience preferred
strong communication skills
ability to handle confidential information according to HIPAA
proficiency in Microsoft Office Suite
ability to multitask and manage patient flow
good interpersonal and customer service skills
ability to perform opening and closing duties
ability to maintain professional and friendly demeanor
basic math skills to handle transactions

Job Qualifications

Team player that can function independently in a fast-paced environment
intermediate skills with Microsoft Office Suite
excellent customer service and telephone skills
strong verbal and written communication skills
professional and friendly demeanor
quality focused and detail oriented
ability to calculate simple figures such as adding receipts and counting cash drawers
outstanding time management, organizational and critical thinking skills
superior situational awareness and ability to react to urgent situations
prior experience in healthcare and knowledge of medical insurance preferred
socially perceptive and able to relate to children and families
comfortable with routinely shifting demands
able to navigate multiple computer systems
prior front desk, concierge, customer service or hospitality experience preferred
high school diploma or GED

Job Duties

Greets families professionally both in person and on the phone
answers patient/family questions and seeks clarification when needed
accesses empathy and active listening in difficult interpersonal situations
supports patient care quality initiatives as directed
coordinates escalations and urgent issues for timely resolution
collaborates with site leadership to manage complex patient issues
employs PM Pediatric Care's core values to assist patients and families navigating PM systems
monitors and manages patient flow and assists with self-registration
maintains current knowledge on workflows and technology
registers patients and maintains accurate patient accounts while complying with HIPAA
manages incoming patient documents and correspondence properly
maintains confidentiality and privacy of patient information
performs opening and closing duties including organizing, stocking, sanitizing, and reconciling
executes other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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