Pediatric Urgent Care- Front Desk Associate (Part-Time) West Hartford, CT

Hartford, CT, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $34,796.18 - $50,500.32

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee wellness programs

Flexible working hours

Job Description

PM Pediatric Care is a dedicated healthcare organization committed to providing exceptional medical services to children and their families. Known for fostering a caring and supportive environment, the company thrives on a culture where employees genuinely believe in their mission and values, focused on passion and customer care. As a healthcare provider specializing in pediatric care, PM Pediatric Care prioritizes delivering a first-class experience that is both efficient and accurate, ensuring that each patient and their family feel welcomed, supported, and valued throughout their healthcare journey.

The role of Front Desk Associate at PM Pediatric Care is a unique op... Show More

Job Requirements

high school diploma or GED
ability to work flexible schedules and occasional travel
intermediate Microsoft Office skills
strong customer service and communication skills
prior healthcare experience preferred
ability to maintain confidentiality and adhere to HIPAA
ability to handle multiple tasks efficiently
ability to work independently and in a team
proficiency with computer systems
excellent organizational and time management skills
ability to handle urgent situations professionally

Job Qualifications

team player that can function independently in a fast-paced environment
intermediate skills with Microsoft Office Suite
ability to work flexible schedules based on office needs with occasional travel
excellent customer service and telephone skills
strong verbal and written communication skills
professional and friendly demeanor
quality focused and detail oriented
ability to calculate simple figures like adding receipts and handling cash
outstanding time management, organizational, and critical thinking skills
superior situational awareness and ability to react to urgent situations
prior healthcare experience and knowledge of medical insurance preferred
socially perceptive with ability to relate to children and families
comfortability with shifting demands
proficiency in navigating multiple computer systems
prior front desk, concierge, customer service, or hospitality experience preferred
high school diploma or GED

Job Duties

greet families professionally both in person and on the phone
answer patient and family questions to the best of ability and seek clarification when needed
access empathy and active listening in difficult interpersonal situations
support patient care quality initiatives as directed
coordinate escalations and urgent issues for timely and complete resolutions
collaborate and communicate with site leadership to manage complex patient issues
employ PM Pediatric Care's core values to assist patients and families through their visit
monitor and manage patient flow throughout waiting and registration processes
maintain current knowledge on workflows, responsibilities, and technology
register all patients and maintain accurate and complete accounts with HIPAA compliance
manage all incoming patient documents, mail, and correspondence with proper documentation
maintain confidentiality and privacy of all patient accounts
perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
execute other assigned duties

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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