Pediatric Urgent Care Front Desk Associate - Mount Prospect, IL - Full Time or Part Time
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee wellness programs
flexible scheduling
retirement savings plan
friendly work environment
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric care, committed to delivering exceptional medical services tailored to the needs of children and their families. Known for its compassionate approach and patient-focused environment, PM Pediatric Care prides itself on fostering a supportive and efficient healthcare experience. The company places a high value on teamwork, professionalism, and a welcoming atmosphere that ensures every family feels cared for and respected from their first interaction and throughout their healthcare journey.
The Front Desk Associate role at PM Pediatric Care is a vital position within the organization, serving as the f... Show More
The Front Desk Associate role at PM Pediatric Care is a vital position within the organization, serving as the f... Show More
Job Requirements
- High school diploma or GED
- excellent customer service and telephone skills
- ability to work flexible schedules including weekends
- ability to multi-task and manage time efficiently
- maintain confidentiality and adhere to HIPAA guidelines
- basic math skills for handling payments
- strong communication skills both verbal and written
- proficiency with Microsoft Office Suite
- prior experience in healthcare or customer service preferred
- ability to handle urgent situations calmly
- capable of working independently and as part of a team
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs including possible travel to another site within reason
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- ability to navigate multiple computer systems
- prior Front Desk, concierge, customer service or hospitality experience preferred
- high school diploma or GED
Job Duties
- Greet families professionally both in person and on the phone
- answer patient and family questions to the best of his or her ability and seek clarification and instruction when needed
- access empathy and active listening in difficult interpersonal situations
- support patient care quality initiatives as directed
- coordinate escalations and urgent issues to ensure timely and complete resolutions
- collaborate and communicate with site leadership to facilitate management of complex patient issues
- employ PM Pediatric Care's core values to help patients, families, and other team members navigate systems before, during, and after a visit
- monitor and manage patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- register all patients and maintain accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- manage and act upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- maintain confidentiality and privacy of all patient accounts and adhere to all HIPAA guidelines
- perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
- execute other duties as assigned
Job Location
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