Pediatric Urgent Care- Front Desk Associate (Full-Time) West Hartford, CT
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee assistance program
flexible scheduling
Employee Discounts
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric care, committed to delivering exceptional medical services tailored to meet the unique needs of children and their families. With a strong emphasis on compassionate care and patient-centered services, PM Pediatric Care fosters an environment where both employees and patients feel valued and supported. The company culture is characterized by a genuine belief in the mission to provide top-quality pediatric healthcare, focusing on passion, professionalism, and customer-focused care. As a forward-thinking medical establishment, PM Pediatric Care embraces innovation and continuous improvement to ensure that every child receives the best possible... Show More
Job Requirements
- High school diploma or GED
- prior front desk, concierge, customer service or other hospitality experience preferred
- experience in a healthcare environment and knowledge of medical insurance preferred
- excellent customer service skills
- strong verbal and written communication skills
- ability to work flexible schedules
- intermediate Microsoft Office skills
- ability to multitask and manage administrative duties
- familiarity with HIPAA guidelines
- ability to handle confidential patient information
- strong organizational skills
- professional and friendly demeanor
- situational awareness and ability to react in urgent situations
- ability to work independently in a fast-paced environment
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior front desk, concierge, customer service or other hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives as directed
- coordinates escalations and urgent issues to ensure timely and complete resolutions
- collaborates and communicates with site leadership to facilitate management of complex patient issues
- employs PM Pediatric Care’s core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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