Pediatric Urgent Care- Front Desk Associate (Full-time) Pasadena, CA

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $25.00

Benefits

competitive hourly wage

Flexible work schedules

opportunities for professional growth

Supportive and inclusive work environment

Employee wellness programs

Paid Time Off

health insurance options

Job Description

PM Pediatric Care is a dedicated healthcare provider specializing in pediatric medicine with a mission to deliver compassionate, first-class care to children and their families. The organization is built on a foundation of passion and customer focus, emphasizing a welcoming and supportive environment for both patients and staff. PM Pediatric Care prides itself on a culture where employees genuinely believe in the work they do, creating a dynamic and positive workplace atmosphere. The company values teamwork, empathy, and professional excellence, making it an ideal environment for individuals who are committed to making a meaningful difference in pediatric healthcare.

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Job Requirements

High school diploma or GED
Prior front desk, concierge, customer service or hospitality experience preferred
Ability to navigate multiple computer systems
Comfort with routinely shifting demands
Social perceptiveness and ability to relate to children and how they interact with their families
Prior experience in a healthcare environment and knowledge of medical insurance preferred
Superior situational awareness and ability to react to urgent situations successfully
Outstanding time management, organizational, and critical thinking skills
Ability to calculate simple figures
Quality focused and detail oriented
Professional and friendly demeanor
Strong verbal and written communication skills
Excellent customer service and telephone skills
Ability to work flexible work schedules based on office needs, including occasional travel to another site
Intermediate skills with Microsoft Office Suite
Team player that can function independently in a fast-paced environment

Job Qualifications

Team player that can function independently in a fast-paced environment
Intermediate skills with Microsoft Office Suite
Ability to work flexible work schedules based on office needs, including occasional travel to another site
Excellent customer service and telephone skills
Strong verbal and written communication skills
Professional and friendly demeanor
Quality focused and detail oriented
Ability to calculate simple figures
Outstanding time management, organizational, and critical thinking skills
Superior situational awareness and ability to react to urgent situations successfully
Prior experience in a healthcare environment and knowledge of medical insurance preferred
Social perceptiveness and ability to relate to children and how they interact with their families
Comfort with routinely shifting demands
Ability to navigate multiple computer systems
Prior front desk, concierge, customer service, or hospitality experience preferred
High school diploma or GED

Job Duties

Greet families professionally both in person and on the phone
Answer patient and family questions to the best of ability or seek clarification when needed
Access empathy and active listening in difficult interpersonal situations
Support patient care quality initiatives as directed
Coordinate escalations and urgent issues to ensure timely and complete resolutions
Collaborate and communicate with site leadership to facilitate management of complex patient issues
Employ PM Pediatric Care's core values to help patients, families, and team members navigate PM systems before, during, and after a visit
Monitor and manage patient flow throughout the waiting and registration process including assisting families with self-registration
Keep current on workflows, responsibilities, and technology through all distributed education
Register all patients and maintain accurate patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
Manage and act upon all incoming patient documents, mail, and correspondence with proper documentation and storage
Maintain confidentiality and privacy of all patient accounts adhering to all HIPAA guidelines
Perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
Execute other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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