Pediatric Urgent Care - Front Desk Associate (Full-time or Part-time) Columbia, MD & Glen Burnie, MD
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee wellness program
Retirement Plan
Professional development opportunities
Flexible Schedule
Employee Recognition Program
Job Description
PM Pediatric Care is a compassionate healthcare provider dedicated to delivering high-quality pediatric services with a focus on patient and family-centered care. Known for their commitment to excellence, PM Pediatric Care fosters a welcoming environment where passion and customer focus are at the core of their operations. The organization values professionals who believe in the mission of enhancing pediatric health outcomes through dedicated teamwork, innovation, and empathetic service. Working at PM Pediatric Care means becoming part of a community that genuinely cares about the well-being of children and their families, providing a supportive and dynamic workplace that encourages growth and... Show More
Job Requirements
- High school diploma or GED
- Prior front desk, concierge, customer service or other hospitality experience preferred
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Ability to navigate multiple computer systems
- Knowledge of medical insurance preferred
- Prior experience in a healthcare environment preferred
- Comfort with routinely shifting demands
- Team player that can function independently
- Intermediate skills with Microsoft Office Suite
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior front desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care’s core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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