Pediatric Urgent Care - Front Desk Associate (Full-Time) Manchester, CT

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $35,141.04 - $51,797.81

Benefits

Health Insurance

Paid Time Off

Professional Development

Employee Discounts

Retirement Plan

Flexible Schedule

Paid holidays

Job Description

PM Pediatric Care is a dedicated pediatric healthcare provider committed to delivering exceptional care to children and their families. The company prides itself on fostering an environment where passion, customer focus, and commitment to excellence are at the forefront of every interaction. PM Pediatric Care emphasizes creating a supportive and welcoming atmosphere, not just for its patients but also for its employees. This company recognizes that believing in the mission and values is key to driving success and providing a first-class experience for families seeking pediatric care.

The Front Desk Associate role at PM Pediatric Care represents a vital po... Show More

Job Requirements

High school diploma or GED
Prior front desk, concierge, customer service or other hospitality experience preferred
Prior experience in a healthcare environment and knowledge of medical insurance preferred
Excellent customer service and telephone skills
Strong verbal and written communication skills
Ability to work flexible work schedules based on office needs
Ability to calculate simple figures
Intermediate skills with Microsoft Office Suite
Outstanding time management, organizational, and critical thinking skills
Ability to navigate multiple computer systems
Comfortability with routinely shifting demands
Superior situational awareness and ability to successfully react to urgent situations
Professional and friendly demeanor
Quality focused and detail oriented
Team player that can function independently in a fast-paced environment
Socially perceptive and ability to relate to children and their families

Job Qualifications

Team player that can function independently in a fast-paced environment
Intermediate skills with Microsoft Office Suite
Ability to work flexible work schedules based on office needs, including occasional travel to other sites within reason
Excellent customer service and telephone skills
Strong verbal and written communication skills
Professional and friendly demeanor
Quality focused and detail oriented
Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
Outstanding time management, organizational, and critical thinking skills
Superior situational awareness and ability to successfully react to urgent situations
Prior experience in a healthcare environment and knowledge of medical insurance preferred
Socially perceptive and ability to relate to children and their families
Comfortability with routinely shifting demands
Ability to navigate multiple computer systems
Prior front desk, concierge, customer service or other hospitality experience preferred
High school diploma or GED

Job Duties

Greets families professionally both in person and on the phone
Answers patient and family questions to the best of ability and seeks clarification when needed
Accesses empathy and active listening in difficult interpersonal situations
Supports patient care quality initiatives as directed
Coordinates escalations and urgent issues to ensure timely and complete resolutions
Collaborates and communicates with site leadership to facilitate management of complex patient issues
Employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling
Executes other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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