PCC - General Offices

Western Dental Services, Inc. is a leading provider in the dental healthcare industry, committed to offering high-quality dental services across its extensive network of offices. With a strong emphasis on patient care and community wellness, Western Dental strives to make dental care accessible, affordable, and comfortable for all patients. Known for its dedication to innovation and excellence in the dental field, the company fosters an environment where patients and employees alike feel valued and supported. Western Dental Services is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace where all employees can thrive and contribute to the company's success.

We are currently seeking a Patient Care Coordinator (PCC) to join our dynamic team. In this crucial role, the Patient Care Coordinator acts as the primary liaison between patients and the dental office, ensuring every patient experiences a warm, welcoming, and seamless visit. The PCC’s responsibilities include greeting patients professionally, introducing them to the office environment, coordinating various treatment services, and building strong, lasting relationships with patients. The ideal candidate for this position will have exceptional communication skills, a genuine passion for delivering outstanding customer service, and a demonstrated ability in sales to help guide patients through their treatment options effectively.

This role involves maintaining a productive daily schedule by efficiently managing appointments in coordination with patients and dental staff, offering consultations to explain recommended treatments, discussing the costs, insurance coverage, and payment options to ensure transparency, and following up with patients after visits to foster ongoing relationships. Additionally, the role requires vigilance in ensuring compliance with health, privacy, and safety regulations to protect both patients and staff.

The Patient Care Coordinator position is designed for someone who thrives in a fast-paced, team-oriented environment and is committed to enhancing patient satisfaction and engagement. Training and occasional travel may be required to stay current with the latest practices and policies. Full-time employees in this role are eligible for a comprehensive benefits package, including medical, dental, and vision healthcare coverage, paid time off, a 401(k) retirement plan, and access to an Employee Assistance Program.

This opportunity is perfect for a motivated individual seeking to make a meaningful impact within the healthcare industry, particularly in dental health services, by providing exceptional care coordination and patient support.