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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k
P To
Medical insurance
Dental Insurance
Paid parental leave
flex spending
Tuition Reimbursement
Student Loan Repayment Program
Job Description
Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States, serving the greater Dallas/Fort Worth area. With a dedicated team of more than 23,000 employees across wholly owned and operated facilities, plus an additional 2,200 employees in consolidated joint ventures, Texas Health Resources is committed to improving the health of the communities it serves. The organization prides itself on delivering high-quality patient care through nursing education, nursing research, and innovations in nursing practice. Employees at Texas Health Resources benefit from strong Unit Based Councils (UBC) and a supportive, team-oriented environment that fosters outstanding opportunities... Show More
Job Requirements
- High school diploma or equivalent
- One year of experience as a dispatcher communication specialist customer service representative or similar position in a communication or dispatch center
- Ability to work full time Friday to Monday 7 am to 5 30 pm
- Ability to work in a hybrid environment with in-office presence as needed
- Strong communication and problem-solving skills
- Capability to operate multi-line phone systems
- Experience in a fast-paced high-volume environment
Job Qualifications
- High school diploma or equivalent
- One year of experience as a dispatcher communication specialist customer service representative or similar position in a communication or dispatch center
- Two years of hospital experience preferred
Job Duties
- Answer incoming calls to the hospital switchboard in a timely manner directing calls to the correct location or assisting with needed phone numbers
- Answer questions regarding basic operation of telephone system
- Transfer calls to appropriate departments for problem resolution as needed
- Perform overhead pages to locate physicians and relay approved information to employees and visitors
- Document all page requests automatically or manually using written records
- Operate and maintain a web-based, multi-line, high-tech phone system
- Execute emergency alerts and provide problem-solving support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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