PBX Operator - TH Connect - Days, FullTime

Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States, serving the greater Dallas/Fort Worth area. With a dedicated team of more than 23,000 employees across wholly owned and operated facilities, plus an additional 2,200 employees in consolidated joint ventures, Texas Health Resources is committed to improving the health of the communities it serves. The organization prides itself on delivering high-quality patient care through nursing education, nursing research, and innovations in nursing practice. Employees at Texas Health Resources benefit from strong Unit Based Councils (UBC) and a supportive, team-oriented environment that fosters outstanding opportunities for professional growth and development. The health system offers a comprehensive range of benefits including 401(k), paid time off (PTO), medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan repayment programs. This makes Texas Health Resources an exemplary employer in the healthcare community, focused on both the well-being of its patients and the career advancement of its employees.

The role of a PBX Operator at Texas Health Resources is a vital position within a fast-paced, high-volume clinical environment located at 8160 Walnut Hill Lane, Dallas, Texas, in the Perot Building's Lower Level. This position operates in a hybrid work environment requiring flexible attendance in the office as needed. The work schedule is full-time, from Friday to Monday, 7 am to 5:30 pm. The PBX Operator serves as the first point of contact for incoming calls to the hospital switchboard, ensuring timely and accurate call routing to the correct departments or individuals. The operator is responsible for answering basic questions about telephone system operations, transferring calls to appropriate departments for assistance, and using overhead paging to locate physicians or communicate approved information to employees and visitors. Documentation of all page requests is maintained through automated or manual methods to ensure accurate records.

This role offers a unique opportunity to gain a comprehensive understanding of the entire enterprise through direct communication with the community served by Texas Health Resources. Operating and maintaining a sophisticated, web-based, multi-line phone system, the PBX Operator contributes significantly to patient care quality by facilitating rapid communication, especially during emergency alerts. This position demands excellent customer service and problem-solving skills, as well as an ability to work efficiently under pressure in a dynamic healthcare setting. The PBX Operator also plays a crucial role in the department’s communications by providing reliable and professional assistance to callers, staff, and visitors, thereby enhancing the overall patient and visitor experience at Texas Health Resources. This role comes with opportunities for career advancement within Texas Health Connect, offering great pay and potential management positions in the future.