PBX OPERATOR Part Time 3rd Shift (16hrs/wk)

The hiring establishment is a well-respected healthcare facility dedicated to providing exceptional patient care and support services. This institution is known for its commitment to excellence in healthcare delivery, ensuring that every interaction with patients, visitors, and staff reflects a positive and professional experience. As a vital component of the hospital's communication system, the role of the switchboard operator is instrumental in maintaining smooth and efficient internal and external communications. The healthcare facility prides itself on fostering a collaborative and supportive work environment where employees are empowered to contribute meaningfully to the overall mission of service excellence.

This position is a full-time role focused on answering a multi-line switchboard promptly, ideally within three rings, to direct calls accurately and efficiently to their intended destinations. The switchboard operator plays a key role in shaping the customer’s perception by providing courteous, professional, and swift telephone assistance that enhances the overall visit or call experience. The successful candidate will be responsible for managing various communication devices, including specialized phones like black code phones, red phones for fire emergencies, and cream-colored phones for emergency downtime situations.

The switchboard operator reports directly to the Admitting/PBX Coordinator and is expected to establish and maintain effective working relationships not only with co-workers but also with the general public. This includes being proactive in understanding and responding to the needs of callers and staying updated on key personnel changes, including those who are on call. The role demands strong verbal communication skills, an upbeat and pleasant phone demeanor, and the ability to thrive in high-stress environments while multitasking efficiently.

In addition to call handling, the operator will be tasked with maintaining and updating the list of authorized personnel for in-house key distribution, ensuring compliance with HIPAA and corporate guidelines to protect patient confidentiality. A "can do" attitude and a respectful, accountable use of hospital resources are essential traits for success in this role. The switchboard operator must also be ready and willing to undertake any additional assignments that may arise, contributing to the hospital’s overarching goal of service excellence.

Physical requirements for the job include the ability to remain stationary for extended periods, the capability to lift, push, or pull light weights occasionally, and frequent sitting interspersed with some walking, standing, and reaching. The incumbent must be comfortable with repetitive motions such as keyboard and computer use. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of the position.

In summary, this switchboard operator role at a prominent healthcare institution offers an opportunity to be part of a dynamic team dedicated to exceptional service delivery. It is ideal for individuals who possess excellent communication skills, the ability to work under pressure, and a strong commitment to customer service in a healthcare setting. This position not only supports critical communication channels within the hospital but also directly influences the quality of the patient and visitor experience, making it a pivotal role within the organization.