Patron Experience Representative

Berkeley Repertory Theatre, known affectionately as Berkeley Rep, is a distinguished nonprofit theatre company committed to innovative and groundbreaking theatrical productions. Established in 1968 as a modest storefront stage, Berkeley Rep has grown into an international leader in the theatre community, renowned for its ambitious, relevant, and excellent programming. The theatre has showcased over 500 performances reaching more than six million audience members, including 86 world premieres of new plays. Its productions have garnered numerous prestigious awards, such as 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, and a Pulitzer Prize, highlighting Berkeley Rep's significance in the national and international arts landscape. The institution was honored with the Tony Award for Outstanding Regional Theatre in 1997, affirming its impact and excellence in the performing arts sector. The theatre offers an eclectic and diverse theatrical experience through its annual season of seven main plays and several special event presentations, featuring a broad spectrum of artistic voices, themes, and perspectives that celebrate inclusivity and cultural diversity. Berkeley Rep is currently seeking dedicated Patron Experience Representatives to join its front of house team. This role serves as a vital bridge between the theatre and its patrons, ensuring that each visitor's experience is welcoming, inclusive, and memorable. The Patron Experience Representative acts as the first point of contact for guests, providing assistance with seating, concessions, special accommodations, and answering queries related to the theatre's events. Reporting directly to the Front of House Director, this seasonal part-time position offers a flexible work schedule of 20 to 30 hours per week, primarily during evenings and weekends, with occasional weekday shifts to support rentals and special events. Compensation for this role is $22.75 per hour. The role demands attentive customer service skills and the ability to adapt quickly to a dynamic environment, managing patron flow and collaborating closely with other departments such as production, box office, and marketing to enhance the overall visitor experience. Ideal candidates will have prior experience in theatre house management, hospitality services, catering, bartending, or special events management, coupled with a strong commitment to fostering equity, diversity, and inclusion within the arts community. Responsibilities include serving as concessionaire, usher, or device concierge, maintaining lost and found, supporting receptions, and upholding Berkeley Rep's protocols to guarantee a safe and enjoyable atmosphere. Berkeley Rep values individuals who are approachable, problem solvers, excellent communicators, and who demonstrate joy and intention in their interactions with patrons and artists alike. This role provides an exciting opportunity for individuals passionate about customer service and theatre to contribute meaningfully to a vibrant arts organization that celebrates diversity and artistic innovation.