Patient Transporter 1, Full Time

Coral Gables, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Tuition remission

Paid Time Off

Professional development opportunities

Retirement Plan

Employee wellness programs

Job Description

The University of Miami, known as UMiami, is a distinguished private research university located in Coral Gables, Florida. It is renowned for its rigorous academic programs, pioneering research, and strong commitment to community engagement and diversity. The university serves a broad demographic of students, faculty, and staff, striving to foster an inclusive environment that promotes innovation and comprehensive education. Among its many institutions, UHealth - the University of Miami Health System - stands out as South Florida's only university-based health system, providing state-of-the-art patient care, cutting-edge medical research, and extensive medical education through the Miller School of Medicine. UHealth serves not only South Florida but also Latin America and the Caribbean, offering a wide array of specialties and subspecialties through its expert physicians.

The role of Patient Transporter at UHealth Tower is fundamental in ensuring a positive, safe, and efficient experience for patients and visitors within the hospital setting. This full-time staff position plays a crucial role in the operational flow of patient movement across different units and departments. The Patient Transporter is responsible for transporting patients and visitors safely, timely, and accurately, facilitating a seamless experience that highlights the human element of care. This position reports directly to the Office of Patient Experience and is held to the highest standards of professionalism, including being friendly, empathetic, knowledgeable, well-spoken, bilingual, and continuously focused on consumer orientation.

The Patient Transporter's duties involve interacting closely with patients, healthcare staff, and visitors, acting as a pivotal connection that supports patient comfort and privacy during transport. The transporter must verify patient identity prior to movement, practice proper body mechanics, manage equipment and paperwork, and observe safety protocols to maintain or improve patient satisfaction. Furthermore, the transporter supports hospital operations by assisting in the main lobby, responding promptly to requests, and adhering to all hospital policies and emergency procedures. This position requires a compassionate individual who understands the importance of clear communication, respect for patient privacy, and a calm demeanor in high-pressure situations. The transporter must be vigilant in observing patients' conditions during transport, reporting any changes to nursing staff to ensure continuous care.

Working with UHealth, employees enjoy competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission, among other advantages. This role demands dedication to the university's core values, the ability to work independently or collaboratively, and a professional approach to both stressful and routine situations. The University of Miami embraces diversity and equal opportunity employment, encouraging applicants from all backgrounds to apply. Joining UHealth means being part of an organization recognized globally for excellence in teaching, research, and patient care, committed to improving health outcomes across a broad and diverse population.

Job Requirements

High school diploma or equivalent
BLS certification
Minimum of six months’ experience as a courier in a hospital setting preferred

Job Qualifications

High school diploma or equivalent
BLS certification
Minimum of six months’ experience as a courier in a hospital setting preferred
Ability to communicate effectively in both oral and written form
Ability to handle difficult and stressful situations with professional composure
Ability to accurately prepare and maintain records, files, reports and correspondence
Ability to process and handle confidential information with discretion
Commitment to the University’s core values
Ability to work independently and/or in a collaborative environment

Job Duties

Transports patients and/or visitors from department/unit to department/unit and to and from ancillary areas including admissions and discharge and remains attentive until their transportation arrives
Transfers bodies to the morgue following appropriate protocols
Meets productivity measures and benchmarks set by the hospital
Assists at main lobby greeting patients and/or assisting with transport between assignments
Identifies correct patient for transportation prior to movement by asking the patient for name and date of birth and comparing that against armband while maintaining patient confidentiality and patient privacy
Practices good body mechanics when transferring and/or lifting patients
Obtains and transports paperwork/chart with the patient
Observes proper procedures and techniques during patient transport including monitoring oxygen and intravenous apparatus and reports any problems or change in patient’s condition to nursing staff
Keeps hallways clear by storing equipment in the appropriate storage areas and exercises caution when moving stretchers, wheelchairs, and equipment to prevent damage to hospital property
Stays current with emergency management by participating in drills, in-service trainings, evacuation procedures, and internal/external disaster plans
Adheres to precautionary methods for patients on precautions and uses personal protective equipment as necessary and defined on precaution cards located outside of patient rooms
Exercises good hand-washing techniques and personal hygiene
Prepares, disinfects, and covers equipment appropriately
Communicates effectively with patients, visitors, and staff and is considerate of patient age, gender, culture, and stated preferences while always maintaining patient privacy and respect
Responds promptly to requests, problems, and questions from physicians, staff, patients, and visitors
Notifies appropriate personnel upon arrival/departure of patient and/or miscellaneous items at unit/department while adhering to wearing a tracker
Adheres to University and unit-level policies and procedures and safeguards University assets