Patient Support Representative (Hybrid)

Rockville, MD, USA|Onsite, Remote, Travel

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
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Work Schedule

Standard Hours
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Benefits

commission or bonuses based on performance
Disability insurance
Paid Time Off
retirement plan - eligible after 1 year of employment
Work from home

Job Description

Potomac Psychiatry is a rapidly growing, award-winning medical practice based in Rockville, Maryland. Established to provide exceptional psychiatric services, this multidisciplinary practice comprises a dedicated team of 12 clinicians and an administrative support unit that ensures smooth operational excellence. Since March 2020, Potomac Psychiatry has successfully operated primarily remotely, adapting to new healthcare delivery models while maintaining high standards in patient care. The practice emphasizes a compassionate and patient-centered approach, fostering a welcoming environment for individuals seeking mental health support. With ambitious growth plans on the horizon, Potomac Psychiatry is eager to expand its team with motivated professionals who are... Show More

Job Requirements

  • Must have bachelor's degree
  • candidates must live in Maryland and have reliable transportation
  • this position is hybrid with a mix of remote work, in-office work, and field work
  • must have access to reliable high-speed internet
  • to apply, please submit your resume and cover letter through the specified process
  • willingness to travel up to 50%
  • able to commute to Rockville, MD 20852
  • able to work Monday to Friday from 9AM to 5PM ET

Job Qualifications

  • 3-5 years working in a medical field or 3-5 years of strong customer service/ concierge sales background
  • experience in a fast-paced work environment preferred
  • able to multitask using multiple systems
  • takes initiative and embodies leadership qualities
  • excellent attention to detail and note-taking abilities
  • active user of AI
  • self-motivated and resourceful
  • passionate about delivering the highest possible level of service
  • warm and compassionate personality
  • strong work ethic and absolute integrity
  • willingness to learn, grow and be coached/mentored
  • proficient in Microsoft Office suite
  • hybrid (employees will be provided with all necessary work equipment)

Job Duties

  • Understand and articulate what makes us different to prospective new patients
  • listen to new patients, make appropriate recommendations, and provide relevant content to assist their journey
  • generate and grow referral network in the field and assist with marketing efforts
  • ability to learn and explain complex scientific information
  • communicate with patients in a professional manner
  • provide warm, caring support to patients on the phone
  • support our clinical team around scheduling, medication refills, and other needs
  • additional duties may be assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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