Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $34.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
NorthBay Health is an independent, nonprofit health system located north of the San Francisco Bay Area, serving the Napa and Solano regions as well as expanding across Solano, Yolo, and Napa counties. Known for its commitment to providing exceptional healthcare services, NorthBay Health operates two acute-care hospitals, including a Level II Trauma Center and a modern maternity unit equipped with a Level III Neonatal Intensive Care Unit (NICU). In addition to the hospitals, NorthBay Health features a comprehensive cancer center, multiple urgent care facilities, and an extensive network of primary and specialty clinics. These facilities allow the organization to offer... Show More
Job Requirements
- some college business or computer coursework preferred
- current AHA or equivalent BLS certification required
- two years of customer engagement experience required
- knowledge of unique characteristics of Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation insurance types
- understanding of registration and admission process impact on claims and patient care
- strong customer service skills
- excellent oral and written communication
- ability to manage multiple priorities
- knowledge of organizational processes and NorthBay Health clinical computer systems
Job Qualifications
- some college business or computer coursework preferred
- coursework in medical terminology preferred
- current AHA or equivalent BLS certification required
- two years of customer engagement experience required
- experience in healthcare environment preferred
- excellent customer service skills
- excellent oral and written communication skills
- knowledge of insurance types and claims processing
- strong organizational skills
- demonstrated service excellence
Job Duties
- perform general front office duties including reception, registration, appointment scheduling, insurance verification, and medical records management
- exercise judgment within defined guidelines
- function as part of a clerical and customer service team
- ensure completeness and accuracy of registration and admission processes
- differentiate unique characteristics of various insurance types such as Medi-Cal, Medicare, Managed Care, Indemnity, and Workers Compensation
- manage multiple priorities effectively
- demonstrate professionalism and customer service excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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