Patient Services Representative

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $1.00

Benefits

Paid Time Off

Paid holidays

401k with employer match

Paid parental leave

Medical insurance

Dental Insurance

Vision Insurance

Gender-affirming care benefits

short and long-term disability insurance

Tuition Reimbursement

Certification and licensure assistance

Job Description

Vivent Health is a distinguished not-for-profit organization committed to providing compassionate and comprehensive healthcare services. Founded with the goal of addressing the unique needs of the HIV/AIDS community, Vivent Health has developed an integrated model of care that combines medical, behavioral health, pharmaceutical, and research services to deliver whole-person care. The organization is deeply committed to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences, ensuring that every employee feels valued, respected, and empowered. Known for its progressive equity practices, Vivent Health creates an inclusive and supportive work environment aimed at advancing health equity and social justice.

At V... Show More

Job Requirements

High school diploma or equivalent
Minimum of 3 years professional administrative experience
Six months of health care receptionist experience
Must have a valid driver’s license
Willingness to travel within the designated territory
Ability to work well under pressure with minimal supervision
Ability to handle multiple tasks simultaneously in a busy clinic environment

Job Qualifications

High school diploma or equivalent
Minimum of 3 years professional administrative experience
Six months of health care receptionist experience
Ability to work well under pressure with minimal supervision
Ability to handle multiple tasks simultaneously in a busy clinic environment
Epic experience strongly preferred
Must have a valid driver’s license
Willingness to travel within the designated territory
Professional appearance and demeanor
Ability to work with a diverse patient population
Proficient computer skills and a working knowledge of Microsoft Office and Windows
Knowledge of and sensitivity to the HIV/AIDS patient population or an eagerness to learn about this community
Demonstrate exemplary customer service and interpersonal communication skills with ability to work with diverse people groups
Understands the importance of maintaining confidentiality and able to maintain confidentiality under HIPAA standards
Must be highly flexible and able to accommodate changing needs of the department
Well-developed verbal and written communication skills
Working knowledge of Spanish language bilingual is a plus

Job Duties

Communicate clearly and effectively with the public served by the organization including employees patients clients volunteers visitors and vendors
Treat all patients and clients with respect and sensitivity
Explain department procedures to new patients
Answer screen and forward any incoming phone calls while providing basic information when needed
Register and update information on patients in electronic health record
Schedule patient appointments for health services departments
Verify patient insurances and collect co-pays
Complete patient reminder phone calls prior to scheduled appointments to ensure patient attendance and preparation for appointments
Assist in planning managing and coordinating patient flow in clinic areas and day-to-day operations of the clinic to ensure high quality service provision
Participate in special projects and reporting
Maintain a clean orderly and professional waiting room reception area and other Health Services areas
Assist Health Services staff in the areas of distributing information faxing copying and word processing
Prepare and maintain Health Services patient client records in compliance with government regulations and in accordance with Vivent Health provider standards to ensure efficient services
Comply with the Vivent Health Care Corporate Compliance Standards of Conduct and related policies and procedures
Request medical records from providers and print medical forms when needed
Review internet appointment requests and schedule patients
Review MyChart appointments and follow up with patients
Review all incoming faxes and scan documents into patient charts

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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