Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Disability insurance
employee wellness program
Job Description
Trinity Health is a renowned healthcare organization dedicated to providing compassionate and innovative care, improving the health of communities, and stewarding resources with integrity. As part of the Regional Health Ministry, the Food & Nutrition Services (FANS) Department at Trinity Health plays a crucial role in ensuring that patients receive high-quality foodservice that supports their nutritional needs and overall well-being. The department is committed to excellence in culinary and hospitality services, guided by the mission, vision, and values of Trinity Health, which emphasize healing the body, mind, and spirit, fostering a collaborative team environment, and maintaining accountability and continuous learning.
The Patient Services Manager position is a full-time role with rotating shifts, focused on overseeing the patient foodservice unit within the Regional Health Ministry's Food & Nutrition Services Department. This managerial role involves direct supervision of local RHM supervisors and staff, coordinating all activities to ensure smooth, efficient, and effective operations. The manager is responsible for managing budgets in collaboration with the General Manager, implementing cost reduction strategies, and enhancing productivity while maintaining exceptional service quality and patient satisfaction. This position requires a dynamic leader who can cultivate a positive work environment, develop talent, and drive service innovation to meet both short-term and long-term departmental goals.
In this role, the Patient Services Manager ensures the standardization of operations, such as expense management and foodservice procedures, and supports dietitians and foodservice staff with the necessary tools and education to deliver excellent patient care. The manager enforces clinical care policies, supervises accurate diet modifications, and ensures nutritional care plans are followed precisely. Additionally, the role demands close collaboration with nursing leadership to support a patient-centered care approach and continuous monitoring of patient satisfaction levels.
The manager is actively involved in budgeting processes, conducting monthly reviews, and addressing any variances to maintain financial control. They regularly meet with their teams to foster communication, address issues, and encourage process improvements. They also develop and administer quality evaluations and patient satisfaction surveys to ensure high standards are maintained, and they implement performance improvement plans as needed.
Talent management is a key responsibility, including hiring, training, performance appraisal, counseling, and disciplinary actions. The manager promotes a diverse and inclusive workforce, provides career growth opportunities, and coaches employees to meet department objectives. They enforce compliance with Trinity Health's policies and ensure that all operations meet safety, food safety, and infection control standards. The role requires managing multiple projects in a fast-paced environment with the flexibility to adapt to changes and the capability to follow project plans to achieve desired outcomes.
A commitment to ethical behavior and adherence to federal, state, and local laws is essential. The Patient Services Manager must demonstrate integrity, honesty, and a caring presence to inspire and motivate the team and deliver person-centered foodservice and hospitality excellence in alignment with Trinity Health's mission. This position is ideal for candidates with a degree in institutional management or dietetics, substantial healthcare foodservice management experience, and strong leadership and analytical skills. Registration as a dietitian or certification as a dietary manager adds value to the candidate's profile. Overall, the Patient Services Manager at Trinity Health is a strategic and operational leader devoted to enhancing patient experiences and operational excellence within the food and nutrition services arena.
The Patient Services Manager position is a full-time role with rotating shifts, focused on overseeing the patient foodservice unit within the Regional Health Ministry's Food & Nutrition Services Department. This managerial role involves direct supervision of local RHM supervisors and staff, coordinating all activities to ensure smooth, efficient, and effective operations. The manager is responsible for managing budgets in collaboration with the General Manager, implementing cost reduction strategies, and enhancing productivity while maintaining exceptional service quality and patient satisfaction. This position requires a dynamic leader who can cultivate a positive work environment, develop talent, and drive service innovation to meet both short-term and long-term departmental goals.
In this role, the Patient Services Manager ensures the standardization of operations, such as expense management and foodservice procedures, and supports dietitians and foodservice staff with the necessary tools and education to deliver excellent patient care. The manager enforces clinical care policies, supervises accurate diet modifications, and ensures nutritional care plans are followed precisely. Additionally, the role demands close collaboration with nursing leadership to support a patient-centered care approach and continuous monitoring of patient satisfaction levels.
The manager is actively involved in budgeting processes, conducting monthly reviews, and addressing any variances to maintain financial control. They regularly meet with their teams to foster communication, address issues, and encourage process improvements. They also develop and administer quality evaluations and patient satisfaction surveys to ensure high standards are maintained, and they implement performance improvement plans as needed.
Talent management is a key responsibility, including hiring, training, performance appraisal, counseling, and disciplinary actions. The manager promotes a diverse and inclusive workforce, provides career growth opportunities, and coaches employees to meet department objectives. They enforce compliance with Trinity Health's policies and ensure that all operations meet safety, food safety, and infection control standards. The role requires managing multiple projects in a fast-paced environment with the flexibility to adapt to changes and the capability to follow project plans to achieve desired outcomes.
A commitment to ethical behavior and adherence to federal, state, and local laws is essential. The Patient Services Manager must demonstrate integrity, honesty, and a caring presence to inspire and motivate the team and deliver person-centered foodservice and hospitality excellence in alignment with Trinity Health's mission. This position is ideal for candidates with a degree in institutional management or dietetics, substantial healthcare foodservice management experience, and strong leadership and analytical skills. Registration as a dietitian or certification as a dietary manager adds value to the candidate's profile. Overall, the Patient Services Manager at Trinity Health is a strategic and operational leader devoted to enhancing patient experiences and operational excellence within the food and nutrition services arena.
Job Requirements
- BA or BS degree preferred in institutional management, dietetics or equivalent
- minimum three years progressive experience in healthcare foodservice management
- Certified Dietary Manager certification and at least five years supervisory or management experience
- ability to work effectively in diverse, collaborative, and team-oriented culture
- capability to develop methodologies for data collection and analysis
- excellent leadership and communication skills
- proficiency in computer applications including MS Word, Excel, Outlook and PowerPoint
- ability to manage multiple priorities
- strong organizational and planning skills
- ability to delegate and follow up
- ability to work independently
- physical ability to work in well-lighted and ventilated areas
- ability to adapt to food service conditions including noise, heat and humidity
Job Qualifications
- Bachelor's degree preferred in institutional management or dietetics
- minimum of three years progressive experience in healthcare foodservice management or equivalent combination of education and experience
- Certified Dietary Manager (CDM) certification preferred with at least five years of supervisory or management experience
- Registered Dietitian preferred
- excellent leadership, organizational, and communication skills
- ability to analyze data, audit program processes, and recommend improvements
- proficiency in MS Word, Excel, Outlook, and PowerPoint
- strong interpersonal skills with a continuous improvement mindset
- ability to manage multiple conflicting priorities
- capacity to delegate responsibilities and provide follow-up
- personal presence characterized by honesty, integrity, and caring
- ability to inspire and motivate others
Job Duties
- Directly supervise day-to-day operation of patient foodservice
- standardize operating procedures for expense management and patient foodservice operations
- implement core program systems including menus, audit tools, and competencies
- support dietitians and foodservice staff with education and resources
- ensure adherence to clinical care policies and nutrition plans
- manage budgeting and financial controls, including preparing annual expense budgets and monthly reviews
- develop, revise, and maintain educational materials for patients, families, and medical professionals
- lead quality improvement initiatives and performance improvement plans
- conduct staff meetings, training, appraisals, and manage disciplinary actions
- ensure compliance with Trinity Health policies and procedures
- manage multiple projects and adapt to changing priorities
- oversee food safety, infection control, and safety standards
- foster partnerships with nursing leadership to support patient-centered care
- monitor patient satisfaction and address service quality issues
- supervise tray assembly and delivery ensuring food safety and presentation standards
- ensure procurement compliance and quality of food and supplies
- maintain accurate records of menus, meal counts, and delivery timing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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