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Patient Services Manager 2

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,055.00 - $75,130.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
Career growth opportunities
Tuition Reimbursement

Job Description

Sodexo is a global leader in quality of life services, dedicated to improving everyday experiences through its comprehensive range of food services, facilities management, and integrated solutions. At the Atrium Wake Forest Baptist Medical Center in Winston-Salem, North Carolina, Sodexo operates within one of the largest and most respected academic medical centers in the region. Atrium Health Wake Forest Baptist is a 900-plus bed facility, part of the broader Atrium Health system based in Charlotte. The medical center itself stands as the largest employer in Forsyth County, supporting more than 19,220 employees spread across 198 buildings on 428 acres. Sodexo’s... Show More

Job Requirements

  • associate's degree or equivalent experience
  • two years of management experience
  • two years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts or similar environments
  • excellent leadership and communication skills
  • passion for patients and customers to ensure Sodexo CARES behaviors are followed
  • knowledge of nutrition and specialized diets
  • experience with oversight of diet offices
  • strong management skills preferably in health care

Job Qualifications

  • associate's degree or equivalent experience
  • two years of management experience
  • two years of work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts or similar environments
  • excellent leadership and communication skills
  • knowledge of nutrition and specialized diets
  • strong management skills preferably in health care

Job Duties

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
  • oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
  • perform tray assessments to ensure food quality and presentation and tray accuracy
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
  • perform management functions that include direct supervision of hourly associates including employee development

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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