Patient Services Manager 2

Sodexo is a global leader in quality of life services, dedicated to improving everyday experiences through its comprehensive range of food services, facilities management, and integrated solutions. At the Atrium Wake Forest Baptist Medical Center in Winston-Salem, North Carolina, Sodexo operates within one of the largest and most respected academic medical centers in the region. Atrium Health Wake Forest Baptist is a 900-plus bed facility, part of the broader Atrium Health system based in Charlotte. The medical center itself stands as the largest employer in Forsyth County, supporting more than 19,220 employees spread across 198 buildings on 428 acres. Sodexo’s partnership with this facility focuses on enhancing patient satisfaction and supporting operational excellence through outstanding service initiatives.

The role of Patient Services Manager 2 at Sodexo within Atrium Wake Forest Baptist Medical Center represents an influential and dynamic career opportunity. This position centers on the management and advancement of the Patient Services Program, ensuring that Sodexo’s service delivery exceeds patient and customer expectations consistently. The Patient Services Manager 2 is responsible for overseeing the Patient Dining Program and daily meal rounding activities, including service recovery efforts. This requires a collaborative spirit, as the role involves working closely with clinical staff, food service teams, and broader interdisciplinary groups to enhance the overall patient experience in a holistic manner.

This leadership role demands a keen eye for detail, particularly when conducting tray assessments to validate food quality, presentation, and tray accuracy. The manager must also ensure that Sodexo maintains exemplary standards, consistently passing rigorous regulatory inspections and audits. Moreover, the role includes managing hourly associates, including their supervision and developmental growth. The ideal candidate will excel in leadership, communication, and embody Sodexo’s core values encapsulated in the CARES framework — Compassion, Accountability, Respect, Enthusiasm, and Service.

Sodexo offers competitive and equitable compensation packages reflective of a candidate's education, skills, and experience. Employees benefit from a robust suite of advantages, including medical, dental, and vision care, wellness programs, 401(k) plans with company matching contributions, paid time off, and ample opportunities for career development and tuition reimbursement. New hires receive comprehensive information detailing the benefits during their onboarding process.

Beyond compensation and benefits, Sodexo fosters an inclusive, diverse workplace culture where every employee is respected and valued for their unique perspectives. The company is committed to providing equal employment opportunities without discrimination and promotes a supportive environment that encourages professional and personal fulfillment. Sodexo’s mission extends beyond its business goals to contribute positively to the social, economic, and environmental fabric of the communities it serves worldwide.

Candidates for the Patient Services Manager 2 position should bring a strong passion for patient care, a solid foundation in nutrition and specialized diets, and significant management experience preferably within healthcare settings. This role is a crucial part of Sodexo’s commitment to excellence in patient services and requires a leader who can maintain high standards while driving continuous improvement in all facets of the patient dining experience.