Patient Services Manager 2

Sodexo is a global leader in quality of life services, committed to creating a better everyday experience for individuals and communities worldwide. With a mission rooted in improving quality of life through a diverse range of integrated services, Sodexo offers food services, facilities management, catering, and much more. Operating in numerous sectors including healthcare, education, corporate, and government, Sodexo supports major clients by delivering customized solutions designed to meet their unique needs and goals. The company emphasizes respect, diversity, inclusion, and sustainability as core values, ensuring a welcoming and supportive work environment for all employees. Sodexo's reputation for excellence and commitment to client satisfaction make it an industry leader recognized for operational expertise and innovative solutions in service delivery.

The role of Patient Services Manager 2 at McLaren Greater Lansing in Lansing, MI, is a key leadership position within Sodexo's healthcare service offering. This role directly influences patient satisfaction by managing and enhancing the patient dining program, an essential component of the patient experience in a hospital setting. The Patient Services Manager serves as a vital liaison between clinical staff and food service teams to ensure the delivery of high-quality patient meals, attentive service, and responsive communication concerning patient needs and feedback. Responsibilities include overseeing daily meal rounds, coordinating service recovery efforts, conducting tray assessments to ensure presentation and accuracy, and maintaining strict adherence to Sodexo's quality standards including Gold Checks and regulatory compliance.

This role requires a compassionate, detail-oriented individual who can lead a frontline team effectively while driving continuous improvement in service quality. The Patient Services Manager 2 fosters collaboration across interdisciplinary teams, patient care staff, and Sodexo associates to deliver a seamless patient dining experience, contributing to overall patient well-being and hospital reputation. Sodexo offers a competitive and equitable compensation package, taking into account education, experience, and skills, along with comprehensive benefits such as medical, dental, vision, 401(k) with matching contributions, paid time off, and career growth opportunities including tuition reimbursement. This full-time position offers an exciting opportunity to impact patient care positively while thriving in a supportive workplace culture committed to respect, inclusion, and professional advancement.