Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $32.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Job Description
The Willamette Valley Cancer Institute and Research Center (WVCI) is a leading oncology practice located in Eugene, Oregon. As part of the US Oncology Network, WVCI is dedicated to providing comprehensive and compassionate cancer care to patients in the Willamette Valley and surrounding communities. The center combines expert clinical care with innovative research to offer the latest treatments and technologies in cancer management. With a team of experienced oncologists, nurses, and support staff, WVCI emphasizes a patient-centered approach that fosters healing, hope, and empowerment for those facing cancer. The organization values adherence to ethical standards, compliance with regulatory requirements including HIPAA, and maintaining a respectful and supportive environment for patients, families, and staff.
WVCI is currently seeking a full-time Patient Services Coordinator to join the gynecologic oncology team. This role is instrumental in ensuring smooth and efficient patient registration and scheduling processes. The Patient Services Coordinator acts as the primary point of contact for patients, providing excellent customer service by answering and screening incoming calls, directing inquiries to appropriate clinical personnel, and facilitating communication between patients and medical staff. Key responsibilities include managing patient paperwork, updating demographic and insurance information, collecting co-pays, and maintaining accurate patient records. The role requires coordination of surgery scheduling and care with local hospitals and surgery centers, adherence to appointment scheduling guidelines, and timely communication regarding cancellations or missed appointments.
Employment with WVCI offers a competitive pay scale ranging from $19.00 to $32.00 per hour, depending on experience, education, and other factors. This full-time position includes robust benefits such as medical, dental, vision, life insurance, and a 401(k) retirement plan. The Patient Services Coordinator must complete required e-learning courses within 90 days of hire and demonstrate key attributes such as adaptability, commitment to quality service, and strong work ethics. The role also demands physical stamina as employees are required to be present during business hours, with frequent standing or walking and occasional lifting up to 40 pounds. WVCI supports equal employment opportunities and encourages applications from diverse backgrounds. This opportunity is ideal for organized, empathetic individuals who thrive in a dynamic healthcare environment and seek to make a meaningful impact in oncology patient care.
WVCI is currently seeking a full-time Patient Services Coordinator to join the gynecologic oncology team. This role is instrumental in ensuring smooth and efficient patient registration and scheduling processes. The Patient Services Coordinator acts as the primary point of contact for patients, providing excellent customer service by answering and screening incoming calls, directing inquiries to appropriate clinical personnel, and facilitating communication between patients and medical staff. Key responsibilities include managing patient paperwork, updating demographic and insurance information, collecting co-pays, and maintaining accurate patient records. The role requires coordination of surgery scheduling and care with local hospitals and surgery centers, adherence to appointment scheduling guidelines, and timely communication regarding cancellations or missed appointments.
Employment with WVCI offers a competitive pay scale ranging from $19.00 to $32.00 per hour, depending on experience, education, and other factors. This full-time position includes robust benefits such as medical, dental, vision, life insurance, and a 401(k) retirement plan. The Patient Services Coordinator must complete required e-learning courses within 90 days of hire and demonstrate key attributes such as adaptability, commitment to quality service, and strong work ethics. The role also demands physical stamina as employees are required to be present during business hours, with frequent standing or walking and occasional lifting up to 40 pounds. WVCI supports equal employment opportunities and encourages applications from diverse backgrounds. This opportunity is ideal for organized, empathetic individuals who thrive in a dynamic healthcare environment and seek to make a meaningful impact in oncology patient care.
Job Requirements
- High school diploma or equivalent
- Some receptionist or office experience preferred
- Proficiency with computer systems and Microsoft Outlook, Word, and Excel
- Surgery scheduling experience strongly preferred
- Must successfully complete required e-learning courses within 90 days of occupying position
- Demonstrates adaptability
- Shows work commitment
- Commits to quality
Job Qualifications
- High school diploma or equivalent
- Some receptionist or office experience preferred
- Proficiency with computer systems including Microsoft Outlook, Word, and Excel
- Strongly preferred surgery scheduling experience
- Must successfully complete required e-learning courses within 90 days of hire
- Demonstrate adaptability by handling day-to-day work challenges confidently
- Demonstrate work commitment by setting high performance standards and working efficiently
- Commit to quality by emphasizing the delivery of quality products and/or services
Job Duties
- Provide and explain paperwork for patients to complete prior to examination
- Collect, proof for completeness, and file patient forms
- Update demographics and insurance information in the system
- Collect co-pays and balances, provide receipts
- Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages
- Page clinic personnel as appropriate
- Communicate messages accurately and timely according to procedures
- Coordinate surgery scheduling and care with local hospitals and surgery centers
- Schedule returning appointments in accordance with physician and office guidelines
- Provide patients with appointment details such as time, location, directions, and instruction sheets
- Record patient cancellations and missed appointments
- Reschedule appointments and notify appropriate staff
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records
- Perform other duties as requested or assigned, including typing memos and forms
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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