Patient Services Associate, Visitor Representative

RWJBarnabas Health is a leading health care system in New Jersey dedicated to providing high-quality, patient-centered academic medicine with compassionate and equitable care. As the premier health care destination in the region, RWJBarnabas Health offers an integrated approach combining clinical excellence, innovative research, and community-focused programs to foster healthier communities across the state. The organization emphasizes a best-in-class work environment, fostering growth and development opportunities for its diverse members and upholding its mission to improve the health and wellbeing of every individual and neighborhood it serves. With a strong commitment to advancing health care education and addressing both clinical and social determinants of health, RWJBarnabas Health is at the forefront of transforming patient experiences and outcomes in New Jersey.

The Patient Services Associate role at Jersey City Medical Center is an essential position within the Visitor Representative department, tasked with delivering exceptional reception, clerical, and concierge services to patients accessing outpatient services. This per diem evening shift position offers an hourly wage of $18.30 and involves creating a welcoming, efficient environment where patients and their families receive prompt assistance and clear guidance. The incumbent plays a key role in coordinating patient access, ensuring smooth processing, and assisting with paperwork to facilitate a seamless care experience. Additionally, the Patient Services Associate often serves as the first point of contact, answering patient inquiries, managing phone communications, and collaborating with various clinical and administrative teams to optimize patient flow and satisfaction.

Beyond processing registrations and scheduling support, this role demands regular rounds within the outpatient pavilion to maintain high environmental standards and proactively address any issues affecting patient comfort and facility readiness. Responsibilities also include guiding volunteers who assist patients with mobility needs, monitoring wait times, and ensuring compliance with visitor control policies to uphold safety and patient privacy standards. Effective communication is a crucial aspect of the job, as the associate frequently updates patients on their registration status and expected wait times and intervenes as necessary to resolve service-related concerns with the support of supervisors or patient satisfaction departments.

This position requires a team-oriented and service-driven mindset, emphasizing empathy, patience, and proactive problem-solving to improve the overall patient experience. The Patient Services Associate helps foster an environment where patients feel valued and supported throughout their outpatient visits, making a meaningful impact on patient satisfaction and operational efficiency at Jersey City Medical Center.