Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. The company operates a network of community-based eye care centers staffed by trusted doctors and knowledgeable teams dedicated to delivering an exceptional, personalized patient experience. By welcoming all insurance plans and offering a great selection of stylish eyewear, MyEyeDr. makes healthcare accessible and meets the diverse needs of its patients. The company is known for its purposeful values and inclusive, collaborative work environment, which prioritizes the care of both associates and patients. MyEyeDr. encourages personal and professional growth, offering role-specific training programs and... Show More
Job Requirements
- Education level not specifically required
- Experience in front desk, reception, or customer service
- Ability to prioritize multiple tasks under pressure
- Friendly and patient centric attitude
- Team player attitude
- Computer savvy
- Excellent communication skills
- Professional and problem solving mindset
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and capable of prioritizing multiple tasks under pressure
- Friendly, caring, and patient centric personality
- Team player with strong collaboration skills
- Excellent oral and written communication
- Professional attitude with problem solving ability
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments, and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as required
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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