Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Vision Insurance
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience. As a high-growth organization, MyEyeDr. is dedicated to delivering exceptional and personalized eye care services through its network of trusted community doctors and knowledgeable teams. The company is committed to making healthcare accessible by accepting all types of insurance plans and offering a wide selection of stylish eyewear to meet the diverse needs of patients across various demographics. MyEyeDr. promotes a culture of inclusion, teamwork, and care for both its patients and associates, striving to create a welcoming and supportive environment for all.
The Patient Service Coordinator role at MyEyeDr. is a frontline position vital to ensuring that every patient receives a seamless and personalized experience. This role primarily involves managing the front desk operations during patient check-in and check-out, coordinating appointments, handling multiple phone lines, and collaborating with office staff and doctors to deliver efficient patient care. The position requires exceptional organizational and multitasking skills, a friendly and patient-centric demeanor, and the ability to adapt to a fast-paced environment while maintaining professionalism and excellent communication. No previous optical experience is necessary, as comprehensive training and tools will be provided to new hires to support their growth and understanding of the vision care industry. Candidates can expect to work occasional weekend and evening shifts as part of the role's responsibilities. This position reports directly to the Office General Manager, offering opportunities for career development and cross-training in other office support roles such as Eyewear Consultant and Optometric Technician.
Joining MyEyeDr. means becoming part of a company that values professional growth through role-specific training programs, and employees also benefit from vision coverage benefits, associate discounts on eyewear products, and the opportunity to work in a fun, inclusive environment with a collaborative team. The company emphasizes quality care and continuous improvement, creating a meaningful career pathway for those passionate about making a difference in patients' lives. MyEyeDr. is an Equal Opportunity Employer, ensuring a workplace free from discrimination and harassment, promoting diversity, equity, and inclusion in all aspects of employment.
The Patient Service Coordinator role at MyEyeDr. is a frontline position vital to ensuring that every patient receives a seamless and personalized experience. This role primarily involves managing the front desk operations during patient check-in and check-out, coordinating appointments, handling multiple phone lines, and collaborating with office staff and doctors to deliver efficient patient care. The position requires exceptional organizational and multitasking skills, a friendly and patient-centric demeanor, and the ability to adapt to a fast-paced environment while maintaining professionalism and excellent communication. No previous optical experience is necessary, as comprehensive training and tools will be provided to new hires to support their growth and understanding of the vision care industry. Candidates can expect to work occasional weekend and evening shifts as part of the role's responsibilities. This position reports directly to the Office General Manager, offering opportunities for career development and cross-training in other office support roles such as Eyewear Consultant and Optometric Technician.
Joining MyEyeDr. means becoming part of a company that values professional growth through role-specific training programs, and employees also benefit from vision coverage benefits, associate discounts on eyewear products, and the opportunity to work in a fun, inclusive environment with a collaborative team. The company emphasizes quality care and continuous improvement, creating a meaningful career pathway for those passionate about making a difference in patients' lives. MyEyeDr. is an Equal Opportunity Employer, ensuring a workplace free from discrimination and harassment, promoting diversity, equity, and inclusion in all aspects of employment.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles
- Ability to manage multiple tasks simultaneously
- Strong communication skills
- Availability to work some weekend and evening shifts
- Willingness to learn and adapt in a fast-paced environment
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure
- Friendly, caring, and patient-centric with strong interpersonal skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with strong problem-solving capabilities
- Team player willing to collaborate for the best patient experience
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
