Job Overview
Employment Type
Part-time
Benefits
vision coverage
Associate discounts on eyewear
Role specific training programs
Supportive and inclusive team environment
Opportunities for cross training and career advancement
flexible scheduling options
Positive and friendly workplace culture
Job Description
MyEyeDr. is a leading vision care company renowned for its commitment to delivering comprehensive eye care services in a welcoming and professional environment. As a premier healthcare provider specializing in vision, MyEyeDr. operates a unique retail concept that combines top-tier medical eye care with a wide selection of fashionable eyewear. This blend of healthcare and retail innovation positions MyEyeDr. as a convenient, accessible option for patients seeking both quality vision health and stylish optical products. The company prides itself on supporting a diverse patient base by accepting all types of insurance and offering an extensive range of eyewear choices tailored... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer service role preferred
- Ability to multitask and manage multiple phone lines
- Excellent communication skills, both verbal and written
- Ability to work occasional evenings and weekends
- Ability to learn quickly and adapt to change
- Professional and friendly demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Location
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